센호라 다 기아 캐스케이스 부티크 호텔(Senhora da Guia Cascais Boutique Hotel)

We went for New Year's Eve (we arrived the day before) and booked a room on the booking app which had photos that didn't match reality at all. The room was shabby, the sheets were full of holes, the television was too old. There was a lack of ammenities, slippers, the air conditioning took too long to work and we heard other guests complaining about it. The Turkish bath didn't work and the spa closes at 6 p.m. We arrived at the spa on the first day and it was as shown in the picture, with a couple drinking and smoking inside, even drinking alcohol in the pool. I don't know how they got in with the beers, or how it took us to get there to report the situation. We complained to reception, and the next day they were still going to enter the spa with alcohol. I don't recommend it, it wasn't a good experience at all. We arrived at 10am for breakfast and everything was empty. Not worth the money.

This is a truly lovely boutique hotel, with a beautiful garden often used for weddings. The ambience is relaxed and charming. The rooms are decorated with style, especially in the Villa rooms. In the main building the style is more traditional. The service is exceptional. The cuisine for lunch is also wonderful - the problem being that there is no bar or restaurant after 18.00. Overall a very charming hotel, to which I will return regularly.

Lovely hotel with an excellent view across the sea (ask for a front-facing room). If only the weather had been better, we'd have made better use of the balcony and outdoor swimming pool; as it was, the indoor pool and gymn were a good consolation prize.

Not sure if it was time of year and a long summer for the staff but the fact that this hotel is a 5* boutique hotel it was overall disappointing. There was not that attentive service that you would expect from s rated hotel as this, we felt the place was a little tired in not only staff but decor and buildings. On the plus we had a very comfortable bed and good size room. It was quiet and the hotel has easy access to Cascais (around a 40 minute walk and there are bike rentals available) The spa facilities are pretty average but clean. The cost vs experience we would choose other options in future - sorry to say but just disappointed.

4 night stay taking part in the annual Ironman Cascais. The staff we fabulous and attentive to all our requests. Breakfast is excellent and relaxing with beautiful sea views. Tatiana and her colleagues on reception were so helpful and booked all our restaurant reservations and bike hire. Monday evening in Lisbon and the staff could not have been more attentive and gracious. The room was well kept and clean with very high standards.

Hotel with several villas. Ours was nice, perfect garden and swimming pool. Perfect breakfast. Our twin bed was rather small. The bath and shower need renovation or repair. Very friendly staff. The bikes for renting are not good. Better go to the marina.

Lovely hotel and setting but not to 5 star standard. Beautiful landscaping but rooms are dated. Carpet was old and dirty and no wifi in our room (703). Location requires a car/taking taxi as a long walk into Cascais and no dining at hotel in the evening. Nice pool area and buffet breakfast choice was good.

Not a five star hotel. Room was nice, with a balcony and a lovely view of the sea, but we paid extra for that. Bathroom was small, much smaller than in other rooms. No restaurant after 6pm and no bar after 7pm. Extra charges for everything, if they rang a taxi for you they charged €4! Chocolate bar from the mini bar was €6! We had a lovely time because we were attending a wedding, but I wouldn't go back for a regular holiday to be honest.

We booked 4 nights at this place a few months ago, we were ok to even pay in advance, that was our choice, we received a room different from what we booked. We booked, on Booking, based on the description of the room and the photos ( the room should have an ocean view with a balcony/terrace, it only had a window with an ocean view). They offered us an alternative, a room for only two nights with a balcony,but no AC, obviously we refused, the second time we discussed with them after two nights, they didn't offer us an alternative anymore. We asked them to make a reservation for a taxi at 5:45 AM, after a few minutes of waiting we found out at the reception that there was no reservation, but thankfully we were able to find one quite fast -but it was very stressful to find out that you might have to change plans because you cannot get to the wanted place on time. We asked them again to make a reservation for dinner at the restaurant near the hotel, the reservation was made and the guys at the restaurant put us at the entry at a table of four, "very nice atmosfere for a dinne r". From my point of view they have a duble standard based on the nationality of the clients or they are simply unprepared. They say 5 stars, with indulgence 3.