하얏트 플레이스 콜로라도 스프링스 가든 오브 더 갓(Hyatt Place Colorado Springs/Garden of the Gods)

Customer service is average. We feel like we are inconvenience to them. Not welcoming.

I understand the need for upgrades and improvements on any facility, however, there was no organization to their plans. There were few clear directions on how to check in. Fire alarms went off numerous times to include the middle of the night. I was told that the construction would end in the early evening but, I would hear hammering/drilling/scraping until nearly 10-11 pm. If they shut down an entrance, they did not clearly label where you were supposed to go or workers would tell you you could not access that area so you couldn’t get to your room. My family and I were miserable but could not move hotels due to my company reserving the room. I’m sure it will be lovely once completed but, I truly think they should have shut down until completion. And a free appetizer or $5.00 off your next room is not sufficient as an apology.

Under construction. Noisy, no lobby, no parking, hard to get around the hotel. “Front desk” clerk was rude and felt inconvenienced by anyone checking in.

This property was under construction and our stay here was terrible. There was one elevator barely working, hotel staff, customers and construction workers were all fighting to use it. The parking lot was full of nails and screws. The check in location and signage was bad. DO NOT STAY HERE!

The hotel is under construction, Lobby totally torn out, had to register in a room in the back of the hotel which also served as the breakfast room. The whole place was dusty. Garbage all over the place. Carpet in the breakfast room was filthy. You had to walk outside a door and back into another to go back and forth. Food was cold, very cold. Asked what time workman started and was told 10-6. They started at 9:00 with banging. Wish they would have notified us this renovation was going on we would have found another place to stay. Room was nice.

Great view, the bed was comfy and it was within. Walking distance of mini restaurants was awesome convenient on off the freeway.

The hotel and staff were great. Some things are a little dated but still a very good experience. The breakfast was excellent. My only suggestion is that they switch coffee brands. The coffee was pretty bitter.

One of the reasons I always liked Hyatt Place was because of a very good hot buffet breakfast. I arrived for breakfast at 8:45 AM and the fruit, yogurt. Oatmeal and bacon was wiped out. The eggs I was expecting were not from fresh eggs, as I had experienced before, but liquid eggs from a carton. So, I had raisin bran and milk. The Hyatt Place was not worth the relatively higher price this time and at this location.

dirty bathroom with black hairs on the floor and sink. not sure what disaster was going on under the sink; it looked like melting pvc. the rest was ok. it was way overpriced for what it was.