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Premier Inn Cardiff Bay
버트타운|Mermaid Quay까지 거리: 0.34km
The main problem with this hotel is the staff their attitude if you have a complaint or problem is oh they're just out for a freebie. Everything was too much trouble, the rooms were not up to the usual Premier Inn standards, the pillows we poor quality and filthy, which they begrudgingly changed, in our friends room the bedsheets had about 5 or six thick repair seams in it. the breakfast was its usual good quality, although the floors were filthy, and hadn't been cleaned since the evening service as there were slices of pepperoni pizza etc on the floor. We ordered food on our first evening, as we arrived late in the day, and having eaten in the Thyme restaurants many times we know the food is good, one of the party ordered a plain burger, as they dont like sauces etc, the food came with everything, when we asked that they replace, all we got was oh you csn just take it off, and walked away, we had to get the manager to sort it.Our room tv was well playing up, very slow to start and change channel, but the funniest bit was as we left on Sunday we couldn't turn it off. We were in Cardiff for the rugby 🏉 and have a long weekend break to recharge batteries. And celebrate 30th anniversary and birthdays. Although the service was bad n cleanliness left a lot to be desired it hasn't put us off Premier Inns, and the location of this one is ideal with large carpark facilities next door. Would probably use the new one in the centre in future though.
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