This is a lovely spa hotel with a lot of potential, nice thermal baths, pretty good food, beautiful art in the lobby, nice big rooms. Should be great, but unfortunately, the staff has not been taught an ethic of customer service. So what should be a completely relaxing spa weekend with the staff going out of their way to make you more relaxed, they do exactly their job and no more. they don’t think from the customer perspective it’s not that they do anything wrong, it’s just that they don’t particularly care about doing anything right to make you more comfortable.
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