선셋 로얄 비치 리조트-올 인 클루 시브(Sunset Royal Beach Resort - All Inclusive)

Hi, they gave us room around 40 minutes later than check in time ,and room was so smelly , we were trying and calling around an hour to change it. WiFi in room was awful, the air conditioner was too noisy that we could barely sleep. The service including restaurants , bars and waiters were way less than average. We booked for all inclusive but food variations was bad , we should’ve waited long time for each meal , and they were treating us like they’re giving us free food. In beach many times we ordered drink that they didn’t bring for us. The attitude of employees in general wasn’t professional but in my opinion it was manager’s fault , employees wasn’t well trained. I never return to this hotel because of price over 300 usd per night but the service is not even average.

Instalaciones completas y limpias, servicio de primera y personal super, volveré de nuevo, muchas gracias por todo su servicio.

The entertainment was ok and pleasant. the in room bar was always well stocked. It is advertised as all inclusive but it is not as there are different levels of inclusiveness.

The staff were outstanding. Even though they meet thousands of guest they acknowledged me by my name when i approached them. They were very helpful answering questions and giving suggestions. Their tour team made sure we got to do what we wanted. I will go back for another fun fill week.

The wait staff on the beach, especially Jose, was the best we have ever had and we have been to Cancun 25 times. All of the staff was wonderful which made this trip special. The beach is incredible and the rooms were remodeled nicely. Another big plus for me is that they had excellent decaffeinated coffee available at breakfast which is highly unusual anywhere in the Carribean, I usually settle for a packet of Sanka and hot water or bring my own and make it in the room. The live entertainment in the lobby nightly was also a nice touch. The 2 negatives are the pool is small and taken over by children so we spent every day on the beach. The rooms are lovely and have a great view of the most beautiful ocean but they do not have actual balconies that you can sit on and enjoy your morning coffee and evening drink. The only balconies are on the lagoon side.

I would stay at Sunset Royal again. The front desk staff where nice and helpful. The hotel was modern , very clean and the food was good as well. I think they should have more nightly entertainments. Overall it is a friendly resort, has a great time

The amenities on this property were less than sub par. There was construction which meant lots of banging, the beds were very uncomfortable, the food, well let’s say that you could have eaten cardboard and it would have had more flavor. I will say that the staff was great at the property, one thing that we did not like was right after you check in you are told to complete the process by taking to additional staff and come to find out it was only to try and get you to buy into their time shares. We received phone calls to our room as well from them trying to sell us things. The view from our room was the best thing about this hotel and the beach was amazing as well, I will say that this was the first and absolute last time we will ever stay at this resort, if a resort is even what you should call it…

Location for this resort is great. Walking distance to the entertainment area. Staff was friendly. This resort is lacking some basic necessities such as dinner buffet. Only 2 nights is there a dinner buffet, the rest you have to wait to be seated and there can be a long wait to eat. No swim up bar and only 1 pool. Great entertainment and fun nightly shows for free. Don't be surprised by the high hotel fees and taxes upon arriving, much higher than the rest.

Highly recommend!! Very close to everything and service is WONDERFUL! Nice pool area , would stay there again!!