더 빌라 칸쿤 바이 그랜드 파크 로열 - 올 인클루시브(The Villas Cancun by Grand Park Royal - All Inclusive)

The villa itself is absolutely breathtaking. With the view the size of it is very nice we had the oceanfront Villa and stayed for seven days. Our Butler was Jessica she was helpful but she was being over worked. It seemed like she all over the place not like a real butler I feel . They say we had the VIP experience because we were in the villas but I didn’t see any difference between our experience and others that were staying at the resort, food is good limited options buffet is extremely small infinity. Adult pool 10 out of 10 wonderful view great bar service. Water is beautiful and sea**** isn’t bad. Rooms only goes down to 71degrees. Room service will only come once a day. Only 27 min from airport very convenient. Pizza was always good along with the ice cream.

Beautiful views. Clean but dated property that has maintenance needs (wiggly toilet, scuffs on walls, sewer smell overwhelming in middle of the night). Housekeeping in Villa was decent but who needs housekeeping. Most staff friendly. No mildew smells, EXCELLENT air conditioning in Villa. VIP service is not very VIP. No drink service to the room and asking for more than 2 ounces of a beverage at pool bar=no. Pretty pricey to be told no on having some rum in room or only allowed room service once a day. Food was hit and miss. Staff in ala cart restaurants was the stand out. Cafe (coffee & ice cream) and Cassis Bar service was good. Buffet was lackluster, same cheap. dried out, cold choices repeated which is disappointing if you didn't get a reservation in ala cart and some of the food was just plain bad for the price point. Things that should be common sense aren't (cleaning glass to patio, cleaning plunge pool, ice service without having to beg for it since there are no ice machines). If you have any mobility issues or even a sore knee...flagstone is everywhere (uneven paths) and many steps. Butler service=no anticipation of needs or delivery of promised services without multiple requests. Management doesn’t inform butler until day of if ala carte location is closed or not, so you might get no reservation & stuck with the buffet.

We just returned from a week long trip over New Years with our 17 yr old son. Initially we were offered an ‘upgrade’ in the main building with a swim up pool. This was a more expensive room but our Villa Deluxe Oceanfront was superior. They allowed us to this room after a couple of days and we really enjoyed it: expansive view of the Caribbean from the balcony, cabana, and Butler included. Thanks, Mario for taking care of us. This a lovely property with a large beachfront. Everybody seemed to get a chair. Perfect for families with kids. Turquoise, clear sea with a sandy bottom. Very swimmable. There was a good variety of food is offered. The best coffee and treats are in the cafe off the lobby. Look for Edgar there, he’s the best! Finally, one recommendation would be to have a teen lounge area with snacks and non alcoholic drinks, a TV to watch sports, and maybe a pool or billiard table. Note: you must be 18 to use the gym. There really aren’t any locations for teens to meet other teens and hang out except the beach sports which a lot of adults are involved in. Just a suggestion.

Not a good experience, food was bad, rude service, no manager to talk to. Would not return. They said we were “vip” but we didn't even have hot water the first night, had to ask them to turn it on. Our phone in the room did not work. Etc. not coming back. It was terrible

Overall very good property…. WiFi in the room is very patchy…. Food at the buffet was good but the food quality & service at the oriental restaurant is not good

The service was excellent from the beginning. We arrived a little early from check in but they gave us the our room early without extra charge. Our personal helper Rocio was wonderful and helped us with transportation even before we arrived to the resort. She did reservations for the resturants and made sure we had everything we needed. I really recommend especially with the wonderful staff members like Rocio.

We loved the Ice cream at Cafe Sole`, Edgar was amazing n the most amazing worker of everyone we came across!! Always had a smile n chatted with us everyday! Definitely deserves a raise!! Our Butler Jessica Martinez was also amazing made all our dinner n cabana reservations, though it took a day or so to get the communication to work!! Food was average not ad great as the reviews say, most food is served very cool, maybe how they like it? I prefer hot or warm food! El Jardin had great nachos n the burgers were juicy n delicious! Some of the best pizza. Hibachi was so so, very lil servings which was the case in all the restaurants! But with all inclusive could always order more, except at the Hubachi grill.. stayed at the Sapphire 8 years ago and dining options were so much better there but rooms here better! Asked for private plunge pool to be cleaned and never was.

Food was great. Room was excellent. Butler service and amenities was top notch.