I booked and PAID for my room in December and stayed end of March. I booked a ground floor pet friendly room, and got the second floor. Last year when I checked in for a ground floor they said it was first come first served and this year although I arrived just after noon to check in to just get my room, the front desk clerk said they picked people at random to ground floor rooms. I was not happy having to do stairs all weekend with a broken rib.
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