Found this hotel when we were looking for areas to stay near Santa Cruz. Check in went fine, got to our room which was nice, dated, but nice. The towels were very small and thin. One had what looked like might have been a stain or not a thorough cleaning. At 4am the smoke detector started randomly chirping. Totally understand how batteries can lose their energy at inopportune times. That morning, at 7:00am, we went to the front desk before leaving the hotel for the day and let them know about the battery and that we needed more clean towels. We returned to the hotel around 9pm and went from the parking area directly to our room. We did not have fresh towels and I called the front desk to be told if we wanted clean towels to come to the front desk, they had all day to get clean towels to our room. At 4am the smoke detector starting chirping again. When we went to the front desk at around 7 that morning, we were told that housekeeping went home early the prior day so the battery didn't get changed. I was very annoyed as we now were woken up two mornings in a row at a very ungodly hour. I asked about compensation for this and was told I would need to call the next day and speak with the manager, Teresa. I called the next day and spoke with Teresa. She sais she would talk to her general manager and see what they could do and would call me back. I waiting 24 hours and still didn't hear from Teresa so I called back. She told me her general manager had approved a $20 refund. I told her I was insulted at that. This was a 2 night stay and we were awoken both mornings by the smoke detector. I told her I would be writing a review of our stay. About 10 minutes later she called back to tell me it was $20 per night refund. This was better but still not compensation for this. They could have let us know they didn't change the battery and moved us to another room. Teresa even acknowledged there were several vacancies and we should have been moved. Very disappointed in the "customer service".
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