페스타나 프라머네이드 오션 리조트 호텔(Pestana Promenade Ocean Resort Hotel)

The staff is friendly, the room is a good size and everything was clean. The room has a mini fridge, slippers and robes. They also provide pool towels. There is a cleaning service everyday and they change all the towels, including the ones for the pool. The bed was not the best as it was quite hard and had a spring mattress. We enjoyed the indoor pool, the jacuzzi and sauna. We haven't tried the outdoor pool as we only spent time there in the evenings. The breakfast was good. I'd come back as it was a nice experience overall.

Extremely friendly staff, were attentive throughout our stay. We enjoyed our stay and would definitely return.

Obsługa hotelowa miła i pomocna. Pokoje duże i czyste. Śniadania bardzo dobre

Pequeno almoço com vista para o Oceano fantástica! Staff muito prestativo e simpático! Piscina com muito verde sobre o oceano

We had a weeks stay at this hotel on a B & B basis. We were well greeted at the reception on arrival by Lina with a welcome glass of Madeiran wine. The room was fine with a double bed, bathroom, sofa, and good space balcony with a great sea view. There are special packages for dinner dining which for 5 No. buffet sittings cost £100 each. There are three large open pools outside and an indoor heated pool. The entertainment was for two evenings and also a karaoke night. All the staff were very helpful, but maybe a smile and customer interaction would be an improvement.

Super hotel, amazing pool, gardens, location and great friendly staff always willing to go above and beyond to help. Fantastic ocean views and very convenient location. Bus stop & taxis right outside. Super clean and welcoming. Have stayed here many times and it's always fab.

This hotel had lots of positives and exceeded our expectations. In a great position, overlooking the sea, in beautiful gardens with a large pool. Plenty of restaurants nearby and a bus stop to get around the island although it was a very pleasant 45 min walk into Funchal Town. The rooms were very spacious and clean and the beds comfortable. Breakfast was very tasty with plenty of choice of hot or cold food and you could sit inside or out. The staff throughout the hotel were always smiling and very friendly and efficient. Will definitely return. Thanks for a great holiday!

A wonderful place, neatly situated with a spectacular view from the upper rooms on the see and the resort. Very friendly and forthcoming staff (receptionists and tour managers). We were upgraded to a junior suite with two bathrooms and two balconies. Everything is very clean, tidy and in good shape. Breakfast and dinner were always a highlight during our 5 days-stay.

Beautiful hotel, with wonderful swimming pools and incredible ocean views. But the best part of the hotel experience was the hotel staff which were super nice both for us and our kids. Even in the end of our stay, they have proven to be incredibly helpful by sending our forgotten articles both in the room and in the rental car.