This was our 6th time staying at the Ariel in the last 10 years so I feel it's only fair I write another review! We stayed for 9 nights on an All inclusive basis as a family of 4 with our 10 year old daughter and 7 year old son. I emailed the hotel a couple of weeks before our arrival asking for a ground floor apartment in a specific block... we didn't get ground floor but we were in the requested block which was fine, I understand rooms are not always available. We've stayed in this block before (around the small pool at the back) so knew what to expect. Room a good size, clean, good mattresses. Shower head could have been better but useable. Maid came every day apart from 1. Food was good and varied, we ate different things each day and our kids never went hungry. Always meats and fish on the grill. A couple of the grill chefs need to cook meat a little longer though, on a couple of occasions meat was undercooked. Paella good. Damian at the restaurant was great, and spared time to greet our children and give them the occasional sweet. Our usual member of staff clearing tables Kevilin was lovely and smiley every day. Entertainment was 'ok'. We've had a lot better in previous years with good shows etc, this time was the usual parrot show, quiz nights, karaoke. The animation team were a friendly bunch. Eric on the outdoor bar is fantastic and deserves a shout out, he is super quick and a great barman. The other barman Fran was a little slow and spoke pretty much zero English which made things a little difficult sometimes. Someone in front of me spent about 5 minutes trying to ask for a gin and lemonade 😄 Snacks were hit and miss, one day we returned from the beach around 3pm so went for snacks having missed lunch and there was pretty much nothing left and they cleared it away until a few pastries around 4.30. The grounds were kept lovely as usual with gardeners on site regularly. Behind our apartment block was a bit scruffy with old sunbeds and chairs which the staff (who seem to sleep under the apartment block) use at night to smoke on and drink... not the best of looks but they caused no bother and were quiet. If you come here expecting luxury it isn't the place for you... If you come expecting a well priced 3 star in a good location with nice food and reasonable rooms it's great. I do hope Gavimar will put some money in to the hotel soon, especially on things like the playground which is very tired with flooring all dried out/lifting, the mini golf, and maybe fix the flooring around the pool by the restaurant so it can be used.. such a waste that it's been shut off for years! It's crying out for some TLC having barely changed in the 10 years we've been coming... a shame as the lovely staff all work hard to make it great. Thanks again for a lovely holiday, I'm sure we will be back again.
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