퍼시픽 호텔 케언스 후기

숙소 답변: Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our convenient location near the pier and appreciated the spacious room and clean bed. However, we sincerely apologize for the housekeeping issues you encountered during check-in. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping team for immediate improvement. We value your suggestion and will work to ensure a more comfortable experience for future guests. We hope to have the chance to welcome you again and provide a better stay.Kind regards,Pacific Hotel Cairns

숙소 답변: Thank you very much for your review. We truly appreciate your feedback and look forward to the opportunity to welcome you again in the future.Kind regards,Pacific Hotel Cairns

숙소 답변: Thank you very much for your review. We truly appreciate your feedback and look forward to the opportunity to welcome you again in the future.Kind regards,Pacific Hotel Cairns

숙소 답변: 자세한 피드백을 공유해 주셔서 감사합니다. 투숙 기간 동안 불편을 겪으셨던 점에 대해 진심으로 사과드립니다. 에어컨 문제가 신속하게 해결되지 않았고, 저희의 대응이 기대에 미치지 못한 점 양해 부탁드립니다. 또한, 며칠 동안 객실 청소나 편의용품 보충 없이 지내셨다는 점에 대해 깊이 공감합니다. 장기 투숙 시 객실 청소를 요청해야 하는 규정이 있지만, 체크인 시 명확하게 안내해 드렸어야 했다는 점을 인지하고 있습니다. 고객님의 의견은 더 나은 서비스를 제공하기 위해 절차 및 교육을 검토하는 데 경영진과 공유되었습니다. 고객님의 소중한 의견을 소중히 여기며 필요한 개선을 위해 최선을 다하겠습니다. 감사합니다. 퍼시픽 호텔 케언즈

숙소 답변: 소중한 후기 감사합니다. 소중한 의견 감사드리며, 앞으로도 다시 뵙기를 기대합니다. 고객님의 따뜻한 말씀은 저희 직원들에게도 전달하겠습니다. 감사합니다. 퍼시픽 호텔 케언즈

숙소 답변: Thank you for taking the time to share your experience. We're glad to hear that you found our service kind and helpful, and we appreciate your positive comments. However, we sincerely apologize for the ongoing issues with the Wi-Fi connection, as well as the lack of certain amenities in your room. Your feedback has been shared with the relevant teams to address the connectivity problems and to review our in-room amenity offerings. We truly value your input and hope to have the opportunity to provide you with a more seamless stay in the future.Kind regards,Pacific Hotel Cairns

숙소 답변: Thank you for sharing your feedback. We're truly sorry to hear about your experience and regret that your stay did not meet expectations. We sincerely apologize for the room assignment and the condition of the room, and we understand how disappointing this must have been. Your comments have been shared with our team to ensure better communication and room management going forward. While we're glad you found the room spacious, we understand your concerns and will take your feedback seriously as we work to improve. We appreciate you bringing this to our attention.Kind regards,Pacific Hotel Cairns

숙소 답변: Thank you for taking the time to share your feedback. While we're pleased to hear that you appreciated our convenient location, we're sorry to learn that aspects of the room did not meet your expectations. We understand your concerns regarding the room condition, bed size, and bathroom setup, and we will share your comments with our team as we continue to make improvements. Your input is valuable to us, and we hope to have the opportunity to provide a more comfortable experience in the future.Kind regards,Pacific Hotel Cairns