I don’t normally write reviews but I just needed to put my experience out there. I wish someone had been honest about the little things in their reviews. First I’d like to say that I don’t think my issues with our stay reflect the staff so much as the property. Everyone is extremely helpful and friendly and wants to make your stay as nice as possible. But I wouldn’t say they stand out as a whole compared to other properties/resorts staff. The property visually is stunning and it’s like it’s own little village with little alleys and pathways. It’s built into the mountain and they utilized the natural surroundings and rock structures in a way we don’t see much in the states. The lighting and other details like the heart trees are beautiful. But beauty doesn’t lead to functionality. Our room was absolutely gorgeous but not easy to move around in. The open air concept in the bathroom is beautiful but I just don’t enjoy taking open air showers. Most properties have a big airy bathroom but the shower has a glass surround that you can choose whether you want some cool air with your shower or not. Ok fine, not a deal breaker. Let’s move on. The bathroom door(s) is floor to ceiling barn door style double door. They bolts slide from one side and to shut the door you have to slide the outside panel past the sink, countertop, which makes it awkward if you just need to pop out to get some thing. Again, not a dealbreaker. Moving on. The view from our room was very unique with a dead palm tree right in the middle. It was still a gorgeous view but we’re at the Waldorf Astoria right??? After staying at a different location for four nights prior to our three day stay at WA, I felt great and well rested. Then we came over to the Waldorf…. Between the mosquitos in our room biting me and the mattress, I did not sleep well. The sitting area in our room made the space super cramped and it was difficult to move around. And the only place to lounge in the room is on the bed. Outside by the plunge pool there is no lounger either which I found disappointing. So the only place we can lounge is the shared pool areas and a few spots on the beach. So the biggest issue I had with our room is how “thin” the walls sound. The people above us kept dragging chairs around and it sounded like they were doing that in our room. People walking by outside when our doors were all shut sounded like they were in our room. Our room was along the route to el Farallon so we heard everyone and their loud conversations going to and from the restaurant. All those things together made it a deal breaker for me. The rest of my issues are just added in for extra flavor and some weren’t exactly the WA’s fault. We ended up being seated next to a family with a crying baby for way too many meals, trying to eat outside in the daytime meant covering your food between bites bc the flies were so bad, and don’t think you’ll get to use the one hot tub they have. It’s TINY. And it’s located in the f
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