크라운 플라자 시카고 SW - 버 릿지(Crowne Plaza Chicago SW - Burr Ridge)

Shower was not clean and in disrepair also on the website it lists that they have room service, which they don’t have very deceiving

The doors don’t close right, the WiFi is horrible and tv kept going in and out on no signal. I will never will be checking in here again

No hot water. Very loud with expressway. No fireproof or soundproof doors. Loud heating system. Very courteous staff though.

Clean hotel. Great location. Big bottles of shampoo, conditioner, body wash, and lotion in the bathroom was very convenient. LAX at the front desk was very friendly, and extremely helpful at the check in. He didn't stop there. He recognize me by my name through out our stay.  I will certainly stay here again! 

Our room was very clean. However, there was not enough lighting. The sliding door to the bathroom caused a lot of noise in the middle of the night. The shower door did not stay shut and water got all over the floor. But clean beats all of that.

I got to my room about 9:00 pm. It was very noisy in a hall close to the room. The music was SO loud and people were talking loud. About 3:00 am it was still going on so I called the desk and told the man how noisy it was and he just said, “we’re having an event.” Nothing like, “I’m sorry…would you like another room.” I said there were other paying guests who could not sleep because if it and all he said was, “we’re having an event.” I got NO sleep that night. At 6:45 I was going to take a shower and there was NO water. I tried all the knobs but no water so had to wash my hair in the sink. Upon leaving I put my key card at the front desk and I told the man about the noise and water and he said….NOTHING. I’ve never had an experience anything remotely horrible like this and will NEVER stay there or at any of your hotels and will tell everyone I know about the experience.

The manager, I forgot his name. I lost my headphones and he helped me find them. He was amazing, great customer service and the rooms were clean and nice. I will return because of the friendly atmosphere. Thank you, for your authentic customer service.

The property is good but they had no sign of my reservation through *******. I had to pay for the room again.

My husband and I had a 2 night stay there and were fully satisfied. The first room we were given was on the highway side and the noise was too much for us and they quickly moved us. Everyone was quick to help with a smile. We ate dinner in the restuarant and breakfast the next morning. No complaints. Both waiters were very friendly. I would stay there again in a heartbeat.