Staff was friendly and helpful, and bed was comfortable and clean. However, if I had known that the hotel was STILL under renovation, rather than “newly renovated”as it was listed on ******* site, I would have booked elsewhere.
Check-in was located in a makeshift, congested hall, rather than the lobby, as the lobby was literally exposed to work equipment, gravel, etc with only a large sheet of plastic between machinery and hotel lobby 😳 There was a wedding reception with over 200 attendees which was beautiful, but prevented me from using the restaurant and when trying to call for in-room service, I was told that “the food hadn’t arrived yet” and I would receive a call when it did (within the hour). My call was not returned.
Fire alarm during my first night went off and while some people evacuated as requested, others either stayed in Lobby or ML. Staff was kind, but unable to, in my opinion, safely able to evacuate all individuals or keep those of us outside updated on re-entry possibilities(temperature outside was 18 degrees F.
I do feel fairly confident that once renovations are COMPLETE, it will again be a Hilton hotel that I would enjoy staying at.
번역