We had to cancel the reservation, because despite reserving a wheelchair accessible room, the hotel was not accessible in the slightest. They did not have a wheelchair accessible room, they did not even have a wheelchair accessible door to the hotel - just a heavy pull glass door to a narrow foyer and another heavy pull door to a tiny inaccessible foyer.
The front desk was apologetic and perfectly nice, but it’s impossible to make available what doesn’t exist.
번역