Burgenstock Hotels & Resort - Waldhotel & Spa

Amazing hotel with the best team and service ever! From the first welcome word till the last hanging good bye it was the best time, special thanks to Marina who arranged this fairy tail trop , the whole hotel team is on the highest level of servicing

if you are still choosing, stop and just gowith it, Yes its pricy but worth every penny. The amenities are the top, The Alpine Spa views are to kill for, its a 4000m2 SPA you basically have everything there. Medical side is a must - do at least a standard check up to see hows your body doing. Their technological Med wing is so advance. And cuisine in absolutely every restaurant surprised us by the taste and deliciousness! Honestly its the best Burger, Color Healthy Menu, Cocktails, Thai-Indian-Asian cuisine, simply a WOW to all the chefs that took care of us. HIGHLY RECOMMENDED! Never though healthy could be so tasty.

We booked the deluxe room with terrace in order to have space to do yoga. That was the entire reason we choose burgenstock and the waldhotel. We paid $200 more per night for this upgraded room. We were given a standard room instead. When I mentioned this to the lady in the lobby, she said we would still be charged for terrace because our room is in the terrace section even though it does not have a terrace. She said all she could do is mention to management to clarify on website. It clearly distinguishes between the rooms on the website and we were not given the room we paid for. This is very disappointing service, quality, and value. Cannot recommend after this experience.

This is easily one of the best hotels I ever stayed at. The views were amazing and the food was great. Just be aware that during summer, there are a lot of annoying flies in the common areas but they don't bite or sting.

Ihre Formatverpflichtung finde ich eine Zumutung. Ich habe ihr Haus lädiert verlassen. Ich anerkenne, dass man mir ganz wenig entgegen gekommen ist, Ich behalte mir eine ＞Meldung an die Haftpflichtversicherung vor.

I booked this all last minute, so I did not do a lot of research. I do not regret…. The Bürgenstock resort, are actually three 5star hotels on the top of a huge hill. I booked the Waldhotel. So, I arrived by car, was amazed by the size of the hotel grounds. It’s huge!!!! What. A. Place!!!!! I LOVED IT! And I hadn’t even set a foot inside. So, into the parking, free charging my hybrid car, always nice to see they have chargers. Went to reception, and there I met the one-and-only ever so kind Klaus! Such a nice person, I loved him right away. He checked me in, and showed me to my room. The room is great, very light, spacious. The entire Waldhotel is very light and extremely spacious, loved it. About the room: good size for a standard room, private balcony with very comfy chairs, very nice bathroom, coffee/tea facilities, you know, everything you expect. Some minor things: they have this Lutron domotica system. Now, I’m a bit of a tech geek myself, I have a lutron domotica system in my house, and it is a pity that they use this beautiful advanced system, just as a light button… There is such much more to do with Lutron: you can make spheres, you can adjust how the light go on (like in a 3 second glow, which is much nicer for the eyes).. Well, I sound like a Lutron salesman, but I’m not. But really: management, you have the system, make use of it! I know it costs a lot of money, so make full use of it. Second minor thing (but I see this a lot…): you cannot switch on the shower without getting the cold water all over you. If the knobs are put on the side, you can switch it on, wait till the water is at temperature, and then jump in…. It’s a mistake a lot of architects make in designing bathrooms. But for me: the biggest no-no in the room: the mattress. Man, you might just as wel lay down on a Swiss Alp Rock, not much difference… It is so hard, so next morning, I asked adorable Klaus if they have by any chance another mattress. They didn’t but he made sure they installed a topper on top of the mattress. Very sweet and kind, but by far not enough I’m afraid. I ended up using the pillows of the couch as an extra mattress on top of my mattress :-))) I almost hit the ceiling when sleeping :-))) All the other things are details, but the mattress…. I did’nt sleep at all for my two nights. But, that is the only negative thing I can say. This resort is a masterpiece! The Wellness area: man, beautiful . Verrrrry spacious. Loved it. Very good service

Amazing experience, in any and all respects. The buildings are luxurious, rooms perfect and people kind and always prompt. The mountains and the Lucerne lake are stunning, and Lucerne itself is extremely pretty too.

Tout était parfait, la chambre, le restaurant, le personnel aux petits soins. Pour un week-end détente en amoureux je recommande à 100% ! Le seul bémol est le parking qui reste payant en étant client de l’hôtel.. dommage.

TOP hotel . Un Accueil parfait. le Personel est très à l'écoute et très engagé. Très bel établissement à l'architecture parfaitement intégrée dans un bel environnement naturel. je ne peux que recommander cet endroit