스파크 바이 힐튼 벤살렘 필라델피아

Experience was not the best, walk in to check in, staffs were outside smoking, had to wait…. First room I was in was not the room I reserved, had to go back downstairs to check my reservation. I was placed in a second room without working toilet, room wasn’t properly cleaned, key card didn’t work when we try to enter our room, had to go downstairs again, other customers propped back door of hotel open for homeless/druggies, etc…..This hotel need safety, cleanliness reassurance ….

I tried to book two adjoining rooms for my daughter's sleepover birthday party via **********. I made the reservation a month before the intended stay, and called the hotel on the same day to confirm that I could get adjoining rooms. The woman who answered the phone was kind of rude, but eventually said she couldn't tell me if they would have any rooms available and I have to call back 2-3 days before. I just called 3 days before my reservation, and learned that despite me having made a reservation a month ago and expressly requesting adjoining rooms, they've given them all to other people--but they would try to get us two rooms close together. After I explained that we cannot leave children in a single room unattended, she recommended that I call other local hotels instead. So, I did, and we are staying somewhere else in adjoining rooms. I was very unimpressed, I would not book here again.

What a PLEASANT surprise this hotel was! From the location, to the staff, to the room--it was all great. Very nice, very clean. I highly recommend it

Stayed at this hotel 2 nights. Everything was fine. Could use some maintenance/upgrading of the bathroom though very clean and functional.

Chose this hotel because of proximity to Parx ******. Big mistake. Just drove cross country from Cali, spent 3 prior nights at BW or Sure stay(very nice actually), and they hooked me with a special promotion so I was looking for BW to take advantage of promotion. The other BW's were actually nicer then I expected and we were satisfied with each one, some had extra perks like shuttle service or TV that mirrored your phone so could stream. This one near Philly was a huge disappointment. Grungy, dirty and dated. Upon arrival room smelled of smoke and was musty. Stranger across hall asked if I would come in and smell his room to verify for him. Oh man, his room was way worse then ours. Trying to get to front desk and breakfast area( not that I would feel safe eating their food) is near impossible to navigate. Other guests suggested just walk outside around building. No signs inside with any direction. Ok well, at least they have a jacuzzi. Think again, was lukewarm at best and at 9am upon opening not one towel to use. I saw a Hampton Inn across street and wish we had stayed there like we usually do. Staff was nice enough especially considering the amount of complaints they likely have to deal with..