슈어스테이 플러스 호텔 바이 베스트 웨스턴 버캐넌(SureStay Plus Hotel by Best Western Buckhannon)

The TV system was the worst I have ever seen. I could not get the TV to display network channels. Finally had to ask the desk clerk to come to the room and find the channels and even she had troubles finding local channels. The toilet leak around the front on the floor and the sink leaked, I have stayed in Best Westerns for years and this was the worst stay I have ever had. Also breakfast was the same every day.

Staff was super, but very cigarette dependent. They kept the property clean and neat. Easy on and off the highway. Tiny town. The room was clean and very small, but adequate. Breakfast was supposed to be available until 9:30 and I got there before 9 to find all that was available was biscuits and gravy. Tasty, but not what I expected. All in all, I'd say it's a good safe option.

Bathroom needed to be double checked after they finished mopping. They were still hairballs on the floor.

TV did not work. Staff was very prompt in checking out the issue but could not figure out the problem either. Beds are comfortable, hotel is clean for the most part. Breakfast is good, but wish there was a little more selection but definitely not bad. Overall a good stay.

Staff couldn’t have been more friendly & helpful. Was unsure regarding how often the towels were supposed to be changed but staff showed us where to get fresh towels if required.

Receptionist Sierra was very nice and accommodating. Will definitely stay there next time we visit our son at West Virginia weslyan college

Reserved a 2 queen room and was not given desired room. Only given a 1 queen room because “it was all they had.” I RESERVED the room… so my choice should be reserved in my name. Not given to another. Bed is like cardboard Customer service lacks. Will not be staying w/best western brand again.

Customer service. Check in was simple and accommodating

This place was like a bar. They had my room right next to the lobby and the doors are not sound proof. There were people playing cards and laughing and yelling up till at least 3 AM. Even with ear plugs in, I got no sleep.