스마트플래츠 시티 - 그랑 사블롱(Smartflats City - Grand Sablon)

Narrow steep entrance. Shower terrible. No TV connection.

The customer service couldn't be worse. Check in was fine, but arriving at the room one of the beds (the sofa bed) had no sheets, pillows or blankets. 2 work colleagues traveling we needed two beds as advertised. I called a half hour after check in and was told someone would bring them (after having to send a picture: weird). I called 1.5 hours later to confirm and was assured again. No one ever came. Later that night my colleague found alternate accommodation. The next day Smartflats would not own the situation at all, ignored the fact the person on the phone promised the sheets and basically said it was my fault for not letting them know in advance that i needed both beds so cannot do anything to compensate me or my colleague for the great trouble. Luckily we had an alternative but the customer service at Smartflats is atrocious.

Great location. No internet at all and hot water just for a 1 minute shower.

The property management didn’t picked the phone when I wanted to communicate with them. When I texted them to asked for an short extension for checkout, they offer me to pay 50 euros to checkout at 2 pm or 100 to leave at 5pm. We left the suitcase at the train station for 6 euros. The water heater didn’t work well at night and the unit heater was not working that well. There were mold in the shower, the bathroom was very cold. The property is charming but looks better in pictures. It is centrally located but we will not recommend this place, we stayed before in better places in Brussels paying less and receiving better services.

Hébergement avec un minimum d entretien : prise sans cache, pas gel douche sur son support, coussins inexistants par rapport à la photo, pas de balai, nettoyage au minimum dans les sanitaires, nettoyage du WC à minima, pas de savon, carreaux jamais faits très sales, 2 fourchettes pour 4, peu de vaisselle, rien d affiché sur le tri. En conclusion. Bien situé ménage délégué et non suivi, dommage

très bien placé, très agréable, confortable.... au top!