이비스 브뤼셀 에라스무스(Ibis Brussels Erasmus)

We stayed for one night to attend the Union SG Vs LFC. Staff were so welcoming and supportive especially as I’m in a wheelchair nothing was any trouble including organising a taxi and ensuring it arrived. I was greeted on my return last night as the taxi drooped me off and was helped into the hotel. Please give my thanks to all staff especially the Italian man on the desk.

I stayed for one night here bei g in the city for a football trip. The hotel is everything I would expect from an Ibis, no thrills, but clean, and comfortable. The room was decent and the bed very comfortable and the bathroom was fine albeit fairly small. The breakfast was decent, all you can eat and drink with a selection of hot , cold meats with cheese, fruits, pastries and yoghurts and toast and it all tasted good. Slight complaint that I waited at the bar to get served and was ignored so gave up - but otherwise the staff were fine. Another bonus is the hotel is literally a few minutes walk from Erasmus metro station which is only 20 minutes from the city centre. I would use it again.

Excellent location close to the motorway and close to the metro station Erasmus. For cars you have to take the entrance of "ULB Logement d'Etudiants". If you miss it, you can't turn around, you need to do a big loop, but it is easy. Entering the hotel car park is free (just approach the barrier), for exiting you need a code that you will get at the reception. Rooms are nice and clean, staff is friendly. Nice bar. Strong point at breakfast: waffles!!!

Elevator was broken and had to carry luggage up 5 flights of steps.

Close to the metro which takes about 25 mins to the centre of Brussels. Rooms were basic but clean, beds had a foam mattress topper that kept moving every time you sat on it. Bathroom was clean but no extractor fan. Breakfast buffet was good, the evening buffet for 29 euro didn't look to have many options, food wasn't labelled so not good for vegetarians or if you have allergies. Overall it was a good base for exploring the city.

We asked this hotel for a price offer for a group of 11 people. We received an official offer from the hotel with the rates. We made a booking for 6 rooms. Then the hotel started saying that they expected us to book 7 rooms so they could only offer us rooms at a higher price. After a long discussion with the hotel that there was no minimum number of rooms anywhere in their offer, they did not guarantee the price that they themselves had offered. Very unprofessional. The hotel should take responsibility for the mistakes of its staff.

Average hotel overall. However, very upset with their communication. I forgot my sunglasses there and have been emailing them via hotels multiple times with no response. Not sure if they discarded my item or someone took it. I except a better communication especially regarding valuable items.

The staff were very nice.