그랜드 호텔 노르망디(Grand Hotel Normandy by CW Hotel Collection)

非常好，距離很近，設施完善

Personnel très professionnel, beauté l'intérieur de l’hôtel incroyable, petit déjeuner extra parfait. Piscine et salle de gym à disposition que nous n'avons pas eu le temps de tester malheureusement. Nous avons eu la change d'être surclassés car l'hôtel n'était pas complet ! Superbe chambre ! L'emplacement de l'hôtel rend difficile le parking de la voiture sans payer. La personne à l'accueil a surveillé notre véhicule le temps de monter nos bagages dans la chambre. ;)

酒店挺好的

A nice hotel, but I unfortunately had to change 3 different rooms: the first the window wouldn’t change properly; and the second one didn’t have heating in the bathroom. My final room was very nice.

We have stayed in two different rooms. The rooms were both dirty (stains on the sheets, pillows, coffee mugs and tables). There was no ventilation in the bathroom, so there was mold in the room. The shower water was cold one morning (not very pleasant). In the hotel lobby and the hallways was a bad smell, like from a drain. It was too hot everywhere in the hotel. The lift was very old and we had the feeling it could break down every second. Overall the staff was very helpful and friendly, but a lady at the breakfast was very rude, because she thought we hadn’t reserved for the breakfast (but we did, the day before) and wanted to make that clear by shouting it. We gave everything back as feedback to the staff, hope they’ll improve in the future. The swimming pool, gym and lobby were nice. Overall it shouldn’t be a 4 star hotel and it is too pricy for what you experience in this hotel.

We had a lovely stay at the hotel. It was close to the main area, just a 10 minute walk to the square. Raman at reception was so lovely and helped me a lot with my baby - washing bottles and generally paying extra attention to us. It was very helpful. The rooms were clean and comfortable- we had a random pillar in the middle which affected the view of the tv but apart from that it was good. There isn’t a phone in the room which made it quite difficult to contact reception - they gave a mobile number but it was quite difficult to always reach someone. Overall a 9/10 stay in Bruges.

It’s was an ok hotel. It wasn’t a good value for money. When we arrived in our room, we found a dirty coffee cup, unemptied bin and used soap bar in the bathroom. The staff were very apologetic however this wasn’t the level of service you’d expect from a 4* property. It’s unlikely we’d stay there again.

We stayed in room 141, it had the tiniest of bathrooms, more like a cupboard. Very impractical and uncomfortable. No hooks to hang a bath towel. You had to place it on the floor or on the toilet. No shelving, for toiletries either. No mirror in the bedroom. When we left the receptionist asked if we had a good stay, we told her about our issues, which she responded. Next time you stay ask for a room with a bigger bathroom.

The hotel was lovey and comfortable. The breakfast had plenty to choose from. The staff were very helpful and great at recommending places to visit and eat. Pool was a nice touch.