레드 루프 인 플러스+ 애틀란타 벅헤드(Red Roof PLUS+ Atlanta - Buckhead)

고객 서비스는 훌륭했습니다! 방은 깨끗했지만 낡아보였습니다. 사람들이 밖에서 밤새도록 담배를 피우고 있었고 연기가 내 방으로 들어와서 나는 매우 불안했습니다.

전자레인지 없음, 커피 없음 편의시설 없음 케이블 없음 어때요?

문이 안쪽에서 걸릴 때가 있습니다. 그들은 그것을 열 수 없었고 고치기까지는 다음 날이 될 것이라고 말했습니다. 오전 11시가 되어도 여전히 문을 열 수 없습니다. 객실에 수건이 없고 요청해야 합니다.

그 장소는 심각한 수리가 필요합니다. 바닥이 너무 더러워서 방에서 신발을 신었습니다. 직원은 전혀 도움이 되지 않았습니다. 그들은 신용 카드 오류로 인해 우리 예약을 취소한 다음 객실 요금을 1박당 두 배 이상 청구했습니다. 끔찍한 경험.

문제는 없었지만 체크아웃할 때 직원이 문을 두드릴 때 약간 공격적이었습니다.

There was a used bath rag over the shower curtain when we got there. By the second night, the sink drain was completely broken, leading all of the water to splash on the floor. Not my favorite experience.

Some of the lights didn’t work. There was no refrigerator in the room. The tub and the sink was nasty. The curtains were broken. Paint was chipped and *****ped. I was not expecting it to be that way

The service was good but as soon as we walked into the room it was pretty disappointing. It didn’t look anything like the pictures from the site we booked on and did not look like it was cleaned before us. There was multiple hairs found on the bed as well as in the sink. Hand smudges all over the mirror and walls were very dirty. The bed was comfortable but we did bring our own sheets and pillows and we are glad we did. Very sketchy looking and feeling with people constantly walking around the lot.

Hotel.com app faulty. I booked room just after midnight. I entered check in as now & check out the 29th. Dates were correct. When pressed confirm dates changed to check in the 29th & out the 30th which was wrong. I immediately tried to cancel with no luck. Talked to customer service which was zero help. Said couldn’t cancel even tho made reservations seconds ago. So irritated I just again tried to rebook but each time app changed dates when I got to confirm. I tried talking to hotel desk to get them to fix date with zero luck so I lost $120 plus $120 in rewards on a wasted night that I didn’t use. Irritated app changed dates. Irritated y’all can’t fix a reservation mistake whether mine or yours if within minutes of booking and irritated hotel refused to fix knowing all they were doin is stealing the money wasted for the following night when they were just goin to rent room to someone else & make double money.