레지던스 인 바이 메리어트 시카고 오크 브룩(Residence Inn Chicago Oak Brook)

The room was spacious and well equipped. The front desk was very helpful, we meant, everyone who stands there were nice and friendly!

I like how comfortable and clean my room was. In the picture I assumed it was an oven in there..but i was able to make my suprise dinner work. But the breakfast did make my friend sick. But overall we enjoyed out stay

Customer service is a joke here. Darlene has to be one of the most rudest person I've ever met. From the beginning of our stay to the end she made us feel uncomfortable and unwelcome. The suite was dirty and outdated and reeked of smoke. I couldn't take a shower without getting a headache each time. Seriously if you value your money go elsewhere. For the price you will be greatly disappointed and disrespected by staff members. - If I could give 0 stars I would. On a positive note, Dede was absolutely fantastic and a pleasure to engage with. She deserves a raise.

This hotel was fully equipped above and beyond. The room was spacious, fantastic, and the staff was wonderful

Great sized rooms with a full kitchen. The only bad thing was the rooms were not ready at check-in time. The staff were very friendly & accomodating for the inconvenience. I would stay there again.

Room was dirty room didn’t have let out bed dishes bathroom was all dirty I have pictures of the dirty room time stamped with check in time

Our room was not ready anywhere near check in time. It was not ready 3 hours after check in time. I was unable to check in the previous day even know I was asked several times to do so. The ice maker took over 90 mins to push out the first batch and only got 3 in total in 18 hours. The room was a quiet and it was smaller than most single room at other hotels. Luckily we did not have to be at dinner early or we would have missed it.

I spend to much money for the hotel room and the service that I received. I truly need refund for my stay.

Excellent service, good area and very clean. The only complaint is towards other guest who were very rude and a nuisance to others in the public spaces like lobby and pool. Other than that everything was excellent.