델타 호텔 바이 메리어트 첼튼엄 체이스(Delta Hotels Cheltenham Chase)

Hotel is modern and clean. Rooms very spacious and comfortable quality bedding. Large bed. Shower and bathroom clean and modern. Nice touch with bottle water and hospitality tray. Breakfast was TERRIBLE. Food run out, waiting lengthy time for restock, tables dirty, poor selection of tea, milk (non dairy) and breads. Continental platter was ham and cheese- embarrassing! No eggs for 20 mins. Plates burning hot, sausages. Really cheap and didn’t even taste like sausage! Worst breakfast ever eaten in a hotel. Shame as the rest of hotel was good in every way.

A comfortable hotel with good facilities, immaculately clean rooms, comfy beds but service seemed lacking. I.e. arrive and nobody manning reception, go to bar and wait for bar person so go to reception to ask. Meal in bar wanting drinks but queue so long its easier to fetch our own drinks from room and bring back to bar. No room service available, collect yourself. You get the idea. Bare minimal staffing

Property was fine, room good. Only 2 staff at the bar when there were 3 christmas parties going on! Took 30mins to get a drink. Sauna wasnt working.

Bit of a mix. Room was very comfortable and very clean. Restaurant food was very good. Leisure facilities good but pool felt like someone had filled it from the cold tap. Only a few brave people swim in that! Bar staff on Friday evening had zero customer service skills and obviously have had no training. No interest in customers at all. Suffice to say, they didn’t get a tip! The guy in the leisure centre on Saturday was the same. Reception staff friendly and helpful, as were the restaurant staff on Saturday evening. They DID get a tip :-) Overall, nice stay. I probably wouldn’t rebook as, for the price, the service is just nowhere near good enough and the cold swimming pool was a let down. Delta is supposed to be one of Marriott’s premium brands - so no way is this hotel up to scratch.

Had some personal property accidentally damaged by the housekeeping staff. Went down to the reception on 3 separate occasions to try and get some sort of resolution. Nobody was able to help me and on all three occasions said they would pass it on to their manager who would be in touch. Know all most a week on from checking out I’ve still not heard anything from the manager. Very disappointing.

A very pleasant stay. Only down side is, it’s the wrong side of Cheltenham for going to the races.

Reception very helpful. Quick stay all went well. Bfast very good. Scrambled egg maybe not just fried.

It’s a business hotel - so that’s the starting point. Rooms are functional but not outstanding. The air conditioning is really noisy though and not terribly effective. Food really good - amazing hake and nicely presented. Overall enjoyed it but difficult to see how the price point was justified.

Always a fantastic stay at this hotel. All staff are super hospitable and friendly and more than happy to help you