홀리데이 인 익스프레스 호텔 & 스위트 브로크빌, IHG 호텔(Holiday Inn Express & Suites Brockville)

Booked two weeks in advance. Checked in, and discovered we were placed in a room facing the 401 highway. The transport tuck and traffic noise was constant and unacceptable. When asked to move, they would not move us, and instead offered us a “white noise” apparatus. Using this equipment, Still the noise kept me awake several times through the night. The electrical outlet in the bathroom did not work. Had to ask for an ext. cord. Upon checkout, informed them of the problems. The manager offered rewards points for their hotel chain (more interested in taking care of their interests, versus the customer). Four days later, have not received any email or notice of any kind of compensation. Very very disappointed. At this point I would not recommend this hotel.

Booked this hotel for March break for the kids to see the mermaid show at the Brockville, booked an extra day so the could enjoy the pool , it’s only at check in that we were informed that the pool was closed for maintenance 😔

Super friendly staff , cleanest hotel in Brockville

The staff was very friendly, the place clean and quiet, and the room pretty standard fare. Breakfast included is a nice touch (the coffee was actually way better than I'd expect it to be for a buffet). Only downside was the pool was closed the weekend of our stay, unfortunately. Didn't get any warning beforehand, or offers of compensation, but not the end of the world.

This Holiday Inn Express in Brockville is a huge disappointment for the price that it is charging for a one night stay. As well it does not live up to the tv commercials promoting HIE. My wife and I will not be staying there again.

The hotel was under renovation, it never mentioned that the hotel was on the highway. We were given a room on highway (extremely noisy) we couldn’t sleep Bed sheet very old and really doubt that they were clean upon checking in. Loads of mosquitoes We reached the hotel at 9:30pm and was a terrible terrible experience. It’s worth mentioning that the receptionist tried to help but couldn’t offer anything. I request a full refund

I called a week ahead and asked for rooms that were next to one another, the young woman that I dealt with at the hotel assured me that my request could be accommodated. Unfortunately upon arrival the arrangements were not made and the adjustment that was done did not really suit our needs. This adjustment took time and we were travelling with young children, so not pleased to wait while they tried to accommodate, I was told that the hotel was full and that my request would be difficult to manage. Also upon receiving the keys to one of the rooms the key did not work so further wait time to settle into the room with young children.

My first room was right beside the highway. So noisy! They moved me to a second room where the cable didnt work.

So disappointing for a IHG hotel. Sub standard exterior property condition and room had stains and holes in curtains