My family and I had a very enjoyable stay at New Park Manor. Positives: The staff are exceptional. Everyone of them greeted you when passing, and the dining room staff were super friendly and accomodating to us and our daughter. Cannot praise them enough. The food is amazing. The range of food available for breakfast was incredible, and for dinner the choices were decent and the portion sizes were huge! We had £28 pp included in our package but didnt mind adding a little extra to get an extra course. A nice touch is all kids food was free and our daughter had smaller plates adults food like curry for no extra. Makes a nice change from the kids menu being nuggets and chips. The Spa was really nice and just what we needed, and my wife had 2 good treatments in there plus we used the pool with our daughter. The extras that are provided like the milk and cookies station, the snug bits with kids books, and the little touches like being able to order a warm milk to be brought to the room at bedtime were really really well received. The could be slightly better: The room was a little bit tired, the table had quite a few marks as did the carpet. That beind said it was all very clean, and there were lots of nice things in there like the coffee pod machine, and the luxury toiletries in the bathroom. The bathroom had obviously been redone and was very nice. No major issues at all just maybe needs a few quid spending to bring the room up to scratch. The outside park was also very tired. The swings were all lopsided and looked a bit sad! Just needed a bit of a revamp. That being said, our two year old still found enough to do, however older kids might be a bit unimpressed! There was also a broken giant connect 4 that looked a bit poor. Just needs a bit of a refresh outside. The bad: There is a 12.5% service charge that is automatically added to all of your bills for food and drink. I will point out this is clearly advertised as discrecionary, however i do not feel there is any need for this in a hotel and you are made to feel awkward for asking them to take it off, especially when the staff are so good. A fair point would be that if the staff are good you should give a tip, however i dont think in a hotel that isnt cheap anyway you should be assumed that you will add that much. If you stay in a luxury hotel it is reasonable to assume that a service will be reflected in the standard pricing. All in all we had a fantastic time and i would definately recommend.
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