스포트호텔 촐(Sporthotel Zoll)

I stayed there for 4 days and my son, who lives in Sterzin, visited me for dinner. I m not a high demand guest and have a chill attitude in general but what happend in this Hotel was beyond. After being treated very rudely four times on two different days by one of the staff members for reasons I don't know and which was witnessed by two of his colleagues (who told me I was completly right and it was totally unacceptable). I filed a complaint on Sunday night March 17th. I was told they were sorry but there was nothing they could do for me. It was promised that the employee in question would be spoken to the next day. After that I was no longer helped and I was completely ignored when I tried to order something in the bar. I find this extremely rude and very unprofessional. His behavior but even more so the manager's response to my complaint I really think this is inadequate from the perspective as a customer. This left me with a very bad feeling and spoiled my stay with them.

Great hotel with sporting and leisure facilities near fantastic hiking and biking area in the Alps. Family hotel with very clean sporting and swimming facilities, great apartments and good restaurants. Very friendly staff.

Great stay - reception from the get-go, was very welcoming, friendly and polite, making sure we had what we needed at the right price. Comfortable and cozy rooms. Excellent food including breakfast! Nice pool and wellbeing facilities. Highly recommend the stay!

Just came back, excellent hotel for family ski holiday, friendly, helpful staff and absolutely amazing views. We had a really nice and relaxing stay here I highly recommend. Definitely coming back and thank you for making my son's anniversary so special.

The rooms at the hotel are spacious we travelled as a family of 4 and booked a two bedroom, 2 bath apartment within the hotel. Having a living area and kitchen the space made us feel at home with all the fantastic amenities of the Hotel. The location is super convenient close to the downtown of Vipiteno and very close to the Rosskopf Ski area an hiking trails out the back. The pool was beautiful and serene and the kids loved the climbing wall. The sauna and steam room were a nice addition on a cold winter day. All of the staff was super friendly and helpful. We felt welcomed and part of the family. We ate at the hotel restaurant every evening and enjoyed the delicious cuisine. We highly recommend staying at the Sporthotel Zoll .

Unfriendly when pointing out flows of hotel structure

Tolles Hotel mit einem umfangreichen Sportangebot und leckerem Essen. Essenswünsche der Kids immer umgesetzt. Super freundliches Personal und Gastgeber Viele Möglichkeiten den Tag mit Sport oder Wellness zu verbringen. Sehr zu empfehlen!

Partiamo dagli aspetti positivi: hotel bello e recente, Spa ampia e lussuosa, piscina grandissima che comunica con l'esterno. Zone comuni ben arredate. Palestra con molti attrezzi tutti ottimi Colazione abbondante e con prodotti di qualità. Cena discreta con porzioni un po' piccole. La camera non all'altezza di un 4 stelle : moquette per terra in parte sporca, divano consumato con la stoffa rotta, box doccia con pareti in plastica. E' vero che nella descrizione la camera poteva avere il pavimento con la moquette allora nelle foto mettete quella. Poichè mi sembrava che una federa non fosse stata cambiata l'ho levata ed ho trovato un cuscino vecchissimo pieno di macchie gialle dei precedenti clienti. Quando ho chiamato la reception la cameriera è arrivata subito e mi voleva dare solo la federa perchè secondo lei il cuscino non andava cambiato. Dopo le mie dimostranze me lo ha cambiato con uno messo meglio. Inoltre non è possibile che i titolari (a parte il figlio) facciano sorrisoni e battute cordiali ai clienti di lingua TEDESCA ed a noi italiani neanche un saluto se non qualche volta e forzato. Gentili invece le cameriere e simpatico il cuoco pugliese. Per concludere quando si pagano CERTE CIFRE dovrebbe essere tutto perfetto o quasi.

Bellissimo hotel curato e cucina top Spa molto bello anche se l acqua non è abbastanza calda Cucina curata e buona Camera molto bella e curata nei dettagli Consiglio vivamente l hotel per una vacanza in famiglia Zona di vipteno non centrale ma facilmente raggiungibile tutto con l auto