Firstly the positives of Tong Park Hotel. We arrived and the first impression was ok. Reception and lobby were attractive. Check in was smooth and the receptionist was pleasant and friendly. There was some confusion over charges, as we were initially over charged, which after pointing this out was refunded. The bedroom was an executive upgrade, and I guess for the extra £20 was worth it, although, in my opinion, not especially executive. It was spacious, with a nice bathroom and spotlessly clean. The furniture was very dated. We had dinner in the hotel, we were a little apprehensive when we checked past reviews, but we went ahead. Firstly all the staff were friendly and welcoming and they definitely need recognition. The dinner was just ok, nothing special, but ok, nicely cooked rare steak, although it comes with nothing, everything else is extra, so frozen chips and onion rings. Breakfast the following morning I would give a miss. The cheapest possible products, instant coffee, tinned fruit salad, cheapest sliced bread, frozen sausages etc. I recommend going to the garden centre 2 mins down the road for breakfast. It is a shame, this hotel has every opportunity to be good. It is clear it is owned and run by business people with little hotelier experience, the basics are missing, the attention to detail and the customer centric attitude in the products and services offered, (or not offered) should be paramount, and not based on what the owners want, but what the customers want. It just has a feel as if anything will do. To repeat the staff are the best asset of this hotel, however I feel they are fighting a losing battle and need support and investment from the management. I doubt I will stay again, but hope it improves.
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