Hotel has a fantastic decor with soft jazz music played throughout. Beautiful swimming and SPA facilities , massage therapist had applied one the best techniques I experienced so far. Room was spacious with very comfortable bed and power shower. One of the best customer service I experienced , staff is friendly, helpful and professional. Exceptional welcome by Susanne, Marzena from housekeeping was very helpful and compliments to whole breakfast team for always friendly welcome and helpful attitude. I wish Spa reception team would improve to match their colleagues friendliness and effort. Housekeeping team deserves recognition as lead colour of interiors is white but its all spotless and clean Breakfast food was nice overall. Surprised to see hotel serving cortado and it was actually nice ( some London best baristas can not make proper cortado so compliments here) Tasty porridge, avocado eggs, nice to see chia seeds, goji berries and coconut yogurt being served. Overall perfect stay but few improvements are needed. Room temperature was set to max 24 degrees and fan was weak so I was cold at night. I was informed on checkout it can be increased from reception, should have asked but it should have not been limited in a first place. Cocktail ingredients and tonics can be improved to incorporate more artisan brands Building works outside were an obstacle to enjoy outside space but gladly indoor lovely pool and spa made up for it Hard to tip therapist at Spa, lack of knowledge from reception so I gave up at the end. Shame as Merita deserves recognition for one of the best massage technique. She has great skills and talent One of housekeepers has bad habit of placing toilet paper on toilet brush holder instead of actual paper holder which is next to it- unhygienic. This needs addressing. Breakfast is nice but Lunch / Dinner menu needs step up and improvements. Despite few hiccups I have had very enjoyable stay, great facilities and fantastic, polite and friendly staff - they are true credit to The Nici
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