The Riviera Hotel & Apartments - Alum Chine

Riviera hotel Wow right from arriving the staff were all great, really helpful and nothing was too much trouble. Great location only 5 minutes walk from the beach, room was super clean and tidy would recommend.

Not ideal if disabled, they might have accessible rooms but one tiny lift and breakfast area only available by stairs no ramp! Also disabled parking is not big enough if you are always in a wheelchair, they don't allow for enough space!

We were put in a room on 1st floor with a warning that the Chris**as party would not finish until 01:00 … for 3 nights. After complaining we were moved to 2nd floor & it was noise free

Helpful staff, busy Medium size hotel in Bournemouth, nice simple menu in Bar & Restaurants. Quiet location short distance from the beach, but a bit of an uphill climb. I Alum Chime just off Westbourne. A selection of both hotel rooms and self-catering apar**ent. Staff keep the place very tired and clean.

This was our third stay at the hotel in a year. We love it , it’s clean and comfortable and really near the lovely beaches of Poole and Bournemouth. The staff are really friendly and helpful . We will be back !

The hotel is showing it age a bit, bathroom was a bit tired but clean. The bar area and reception seating were comfortable clean and tidy. Bar meals were good but service was lacking, customers at the bar were ignored while the 2 staff struggled with the till system and it seemed that only one of them could a sale leaving the other waiting. If you don't like dogs find somewhere else, cutomers holding young dogs in their arms stood at the bar, close to the food delivery station, an extremely large greyhound walked back and forth through dining areas. For me dogs have become what smokers were in the past. You have no idea if your room has previously been occupied by a dog.😤

Great location, free parking and very clean. Staff friendly and helpful, in particular Karolina on reception who was extremely accommodating, cheerful and personable. Riviera hotel is a must stay ticking all the boxes and pet friendly too!. Highly recommended.

Staff were great, especially Reception who helped with any questions. Lifts worked and lower ground lift from car park was so helpful. Our room was comfy and cheerful, with lovely bed sheets, cleaned everyday. Breakfast, lunch and dinner were delicious with lots of choice. I’m gluten & lactose intolerant and the kitchen catered for this without making me feel awkward. Good location with 6 minutes walk to Alum Chine, hilly but doable with a bad foot and the sea front is flat, with a little train to take you to Bournemouth Pier.

Staff generally good on customer service, but the exception being the Bar and Grill staff at times were slow and their attention to customer service was lack lustré. Senior staff great, but need to spread their approach and attitude to the others. Good location for beach but nothing much in walking distance for alternative restaurants etc. The closest restaurant on the beach closes Monday and Tuesday which is odd for holiday season. Car park is secure but more demand than spaces so roadside parking locally is an option but not the best as all very busy.