JW 메리어트 호텔 보고타(JW Marriott Hotel Bogota)

酒店非常nice，攜程上的價格也很不錯！非常推薦商務出行的朋友入住。是附近所有酒店中最值得推薦的，五星好評

나는 장소에 대해 거의 항상 만족한다는 단순한 이유로 리뷰를 거의 쓰지 않습니다. 보고타의 그랜드 하얏트는 정말 예외입니다. 오늘, 모든 것이 잘못되었습니다. 아주 이른 비행기를 타고 멀리서 도착한 나는 내가 하려고 했던 이른 강의 준비/샤워를 위해 얼리 체크인을 요청했습니다. 도착하자마자 나는 내가 스스로를 업그레이드해야만 그것을 얻을 수 있다는 말을 들었습니다. 이전에 받은 이메일과 상당히 다른 220USD입니다. 나는 약간 홀드 업처럼 느껴졌고 로비에서 옷을 갈아 입는 것을 정중하게 거절했습니다. 글쎄요, 그것이 아무리 불쾌하더라도 잘못된 의사 소통이 발생할 수 있습니다. 마침내 체크인 할 수 있었을 때 나는 절경의 방이 있다고 들었습니다. 나는 실제로 "마운틴 뷰"를 예약했습니다. 알고 보니 내 방(902)에는 전면에 못생긴 사무실 건물이 있었다. 하지만 당직 매니저가 말했듯이, 창가로 바로 올라가 오른쪽을 보면 네, 실제로 산이 보입니다. 따라서 마운틴뷰. 그런 다음 잘못된 수하물이 나에게 가져와지고 로비로 돌아 왔을 때 큰 소리와 함께 수하물 트롤리 상단에서 노트북 케이스가 떨어지는 것을보고 아무 일도 없었던 것처럼 직원에 의해 상당히 재배치되었습니다. 당신은 3월 13일에 여기에 머물렀고 당신의 노트북이 이상하게 고장나서 리셉션에 확인하고 싶을 수도 있습니다.) 공정하게 말하자면, 경영진은 나에게 다른 전망의 방을 제안했습니다. 열악한 서비스는 단순히 열악한 서비스이며 자동 업그레이드로 보상할 수 없다는 단순한 사실 때문에 거절했습니다. 하지만 후배들에게 좋은 의도로 평점을 2점에서 3점으로 올렸다.

I am a Bonvoy ambassador who had visited the the JW Bogota in the past. This review reflects my second stay in Dec 2023. Unfortunately, our experience fell short of previous visits. Arrived to the hotel at 4:30pm, room was not ready, and were advised room key would be delivered to lounge. Lounge offerings were minimum, and after a 30 min wait, decided to dine in hotel restaurant. It was early, and there were five full tables. Waited 40 min to receive food after ordering and meals were cold. After receiving the meal, it took another ten min to get the attention of the waiter for reheating. In all, service delivery and food quality was not memorable. Zero service recovery was offered. Now, approx. 6pm, returned to the front desk for room keys, success they were now avail, even though we arrived after published checkin time. We were please to receive a room upgrade to a jr exec suite, the room upgrade we’ve received as an ambassador during prior visits. Decided to go to the executive lounge for drinks. To our surprise, liquor selection was different from previous stays, even one week earlier offered a larger selection. I had one drink my husband two. Returned to the lounge for two additional and was advised there was a two person drink max, and would be charged for both. Again, we only ordered three drinks earlier, this was explained, but the lounge attendant insisted in expensing to our room. This was a one stay, frustrations were communicated at checkout and received a thank you. Historically, I traveled through Bogota intentionally as I have come to enjoy time at the JW. This experience will prompt me to seek alternatives.

Not recommended for the most expensive €350 Bonvoy hotel in Bogota. Everything is a bit shabby. For us as Titanium members we only got an upgrade to a higher floor because the hotel was apparently full. However, you could still book suites via the app. During our stay there was no water one night and it was very loud, the staff slammed the doors for 2 hours in the morning so sleeping was out of the question. There was no apology whatsoever from reception and certainly no discount. What I found really strange was that there were only 2 alcoholic drinks per person in the lounge during happy hour. I have never experienced anything like it. They cut corners wherever they can - but the room prices are exploding. I would book a different hotel next time. Both Four Seasons hotels look nice.

Adrianna at the front desk was SUPER helpful with everything. I got in early on a red eye and she helped me get a room in good time. I also needed my dress pressed quickly because I was changing hotels the next day and she helped get that done fast! Everyone was kind and it was clean great JW property!

My first time visiting Colombia and Bogota was the destination to attend the Luis Miguel concert. I do not normally stay at JWs, but decided to because of it's location to every adventure we were to experience that week. Our room Junior Suite on the executive 8th floor, was ready when we arrived. The hotel is decorated very nicely and well maintained. The only downer was the Asian restaurant in the hotel was closed. I was looking forward to that experience. The JW location is exceptional because of it's location and the great staff (Front desk, housekeeping, door personnel and executive lounge). The executive lounge crew was exceptional. We only ate one meal (breakfast) in The Market Place and was not impressed with the staff. We ordered coffee and tea, we noticed others that came in well after we were seated received their coffee and tea before we received ours. We had to ask three times before we received our drinks. They didn't even bother to check if we wanted jucie etc! As a seasoned veteran traveling to many countries over the past 48 years that service was unacceptable. But we didn't complained we just moved on and said let's stick to the Executive Lounge and they did not disappoint us. The food at the JW is very good. The executive crew was very attentive and fun to interact with. The door staff made sure all our questions were answered and made us feel welcome each time we came through the door. Thank you for recommending Restaurante Daniels, directing us to the different malls. within walking distance and getting taxis for us each time we needed one. I highly recommend this JW Marriott in Bogota!

I highly recommend this Marriott Hotel in Bogota! I’ve stayed here for a week for a vacation with my mom and my sister. This was the first time for us in Bogota and by far it’s the best hotel in Bogota or probably the Whole country of Colombia. I visited Medellin as well but this hotel in was accessible and exceptional because not just the location that is accessible nearby but also the excellent restaurants inside the hotel and also with the exceptional services from all the hotel staff from the Rockstar Front desk staff, hardworking Housekeeping staff and especially with the outstanding Restaurants staff esp. @ The Market and their executive lounge crew! They pampered their guests and rendered a Great quality Service! No doubt, I will definitely stay back at this five star hotel with Great amenities, So when in Bogota, booked your stay @ JW Marriott Bogota Hotel and Spa! I want to highlight the amazing customer service from Johan Gutierrez he was more than kind and amazing with me and my mom. Also Johanna Castellanos , Andres Alvarez and Génesis García. All of you guys are amazing keep rocking. JW Marriott should be proud of all of you. I wouldn't give a 10/10 to the hotel customer service because one of the employees has a nasty attitude with me and my family, his name is Christian Pérez his responses and attitude were very disrespectful, every time me and my family approached the reception he wasn’t nice at all until the point that if I have a question I waited for Johanna instead of asking him. Fortunately he was the only staff member out dozens employees with that behavior. I definitely recommend this hotel.

It was a very memorable stay. We got to the hotel late but upon check in I found out that the GM Michel Albahari had upgraded all 3 rooms to a suite with one being the Presidential suite. I am a titanium member. Christian, at check in remembered me for my last visit in Dec 2022. The staff here is very friendly and helpful. First night the restaurant Circo closes at 11pm. They graciously stayed open until 1130 for us to finish our dinner. There’s nothing to not love about the staff or the hotel here. If you’re visiting Bogota make this your first and last choice.

Very nice stay for a 4 night visit to Bogota. It's a full service business hotel with great bathrooms, comfortable beds, and attentive staff. Muted tones and quiet hallways. The lobby bar could be a little more lively but the drinks were good and the hotel is walkable to lots of restaurants and bars in Chapinero.