The owner who accepted through trip.com and the owner who we met at the guest house is different. The owner says,'He didn't know anything about the booking and received no information about the guests. He says it is a group of people using the name of his hotel and making benefits. He added that it is the police case and trip.com needs to reaffirm. Although we already paid for our stay, the owner there asked for the payments. Therefore, we had to pay the fee again. That's terrible experience ever. Trip.com needs to confirm and ensure this kind of case. I haven't received any refund yet.
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