힐윈즈 인(Hillwinds Inn - Blowing Rock)

1. Check in - the check in time posted on the website cited 3pm as check in. I arrived at 5:30pm and was informed that my room was not ready. I was not communicated with in advance that there would be a delay in check in and the staff offered no apology or means of making the situation right. We were also told that the room would be ready in 1 hr and that we would receive a call. An hour and fifteen minutes later, we had not received a call and walked back to check as we were anxious that the issue wouldn’t be resolved prior to the office closing at 8pm. We arrived to find the receptionist on her phone and still had to wait a few more minutes to get in to our room. Again, no apologies that we were not allowed in our room until almost 7pm and our dinner plans ruined. 2. No hot water - the next morning, we awoke to no hot water in our room. We tried the sink and the shower and let the tap run for 10 minutes to give ample time to heat up. I called the property to report the issue. After waiting an hour for help, I walked to reception to ask for help but it was closed. No one ever came to fix the issue, we had no hot water for two days & no apology. 3. Unacceptable room condition: pilling bed linens, damaged curtains, dirty towels, broken phone, etc. Also, housekeeping didn’t come for 2 days. 4. I emailed management to share my experience and did not receive a reply for two days. Upon calling, staff refused to refund my money and to allow me to speak to upper management.

A perfect cozy and quaint room. We stayed in the tarheel suite for the second time and it’s our favorite place to stay in the Blowing Rock area!

It was very easy to make a reservation. The staff was very polite, friendly, and outgoing. The rooms were clean and well organized. The beds were very comfortable. The area was quiet and I felt safe. I loved all the holiday lights and decorations surrounding the whole area where I was. There were plenty of shops and activities within walking distance. I would definitely recommend and I would definitely stay here again.

We love staying here… The last visit there was no hot water… But it did not affect our stay very much… We will be back.

I’d stay here again! So close to Main St with easy parking and walkability.

The room was nice and clean, very beautiful place, would recommend and would stay again 💕

We were looking for a cozy place that felt like home. We found it here. The area is beautiful. The room was spotless and comfortable. Very quiet area within walking distance to many shops and restaurants. Would love to stay again.

A very old but freshly made-over vintage 40s motel. Tiny bathroom with zero counterspace for cosmetics. Very clean. Coffeemaker doesn't work; breakfast (with coffee!!) not available until 8:30 when local restaurants open. I would like to have known in advance of the style of this accommodation.

No hot water. Hot water faucet in bathtub broken. Tub didn't drain well. Called emergency number and hotel staff told us to get a screwdriver to tighten the faucet handle. We just happened to have one, but wasn't able to fix it. Emergency on-call staff said there was nothing he could do. He asked if we really needed to take the shower that night. He was going to send someone to fix the faucet at 8 in the morning but no one came. During checkout, the same staff were rude and asked us to leave the lobby after we complained about not being able to take a shower with hot water. Although we had a screwdriver, if we had flown in from out of town, did he expect us to carry a screwdriver in our luggage? Also, it was not our job to fix the room. We paid enough for 1 night and expected the room and service to be better than what we experienced.