I booked this property about 6months ago with a special request for a specific room, that we had stayed in previously, nostalgia reasons and the only reason I chose to come back to this specific property. I was told that shouldn’t be a problem to accommodate. However when we arrived and had to check in to the now “sister property” next door, I was greeted by a young girl that gave zero instructions on amenities and handed a key to a different room then I requested and expected. When questioned she apologized and said due to the length of stay they could not accommodate my request. Had I known I would have choose a different location to stay. My first visit to the mountainaire I was greeted with hospitality and a warm cozy feeling, told about shared spaces and even recall a community library, this time I was a number filling a room, had to walk a good way down the street to be handed a key and zero effort was given to my special request.
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