베스트 웨스턴 플라우 & 해로우 호텔

The room we were originally allocated had faulty lighting in the bathroom – the central light didn’t work at all, and the one over the mirror flashed constantly. It must’ve been like that when it was cleaned after the previous guest, but had clearly not been attended to. When I raised this, the person working on reception quickly allocated us to a another room, which was quite satisfactory.

Really nice hotel very clean staff were all very helpful and friendly free juice in reception very nice hotel. The Hagley road is a very busy main road but quiet inside hotel

Very dated, uncomfortable bed, shower gel impossible to get any out and overall very expensive for what it was. Porter was excellent though.

A gem of a place ,although there is no restaurant of an evening don't let that put you off staying ,in fact it's easier as the staff provide plates , cutlery and condiments so you can eat either in your room or in the lounge with bar ,which I may add is a great place . Stayed in the Suite which is amazing !. Now the best part the staff are absolutely the best cannot do enough for you ,so friendly ,welcoming and work hard . Manager so helpful and most of all great personality . Try the place you won't be disappointed!

the room was freezing cold and didn't warm up all night. there was a sign saying do not touch the controls and it would warm up . when i woke this am it was so cold i didnt want to get out of bed ! also , the wifi was terrible and kept shutting off .

Our stay at the great western was excellent with friendly staff amazing breakfast i think the only thing I could say is we had to go out for dinner as you don't serve food but still would recommend to friends and would visit again 😋

Very worn, musty, place is done… Huge refurbishment required

Excellent location for concert at the arena. Friendly staff and good selection for breakfast. Room was large and perfect for our needs.

Lovely suite with a cosy sofa room and a very comfortable bedroom. The bathroom was beautifully clean. We stayed on the coldest night of the year and the rooms were too big to heat well but a price worth paying to stay in an historic building.