홀리데이 인 익스프레스 버밍엄 스노우 힐(Holiday Inn Express Birmingham - Snow Hill)

We stayed in a twin room for a night, excellent price (£46) with breakfast! Room was clean, and amenities well served. My only gripe is that the mattresses felt cheap and not firm enough when sat on. Other than that we were pleased.

Definitely do no recommend. The moment we walked in, we were not acknowledged at all by the receptionist and there was not queue either. The customer service is absolutely horrible. The room we were given had no working AC so we had to request to change rooms. Do not leave anything with the receptionist or member of staff. As we left valuable items with the receptionist to be later collected, they misplaced the item and could not find it. Raised a formal complaint but have not heard back. While waiting in receptionist, I also spoke to people who had their items stolen from their rooms by housekeeping.

無雪櫃，房描述是有的 執房好混亂 第一天，兩人入住兩人早餐但一set毛巾 第二天，拎埋我張key card走，感覺好唔安全。拎走晒兩set 毛巾、但只派一set 毛巾， 電話request 再俾條未乾透毛巾 第三天，十一點敲門，問我要唔要清潔、我話要，佢靜默 第四天，無清潔，無換毛巾，已經無謂叫佢拎未乾毛巾，無下次 好處免費早餐同唔貴

Hotel was nicely situated to my work place so I didn’t have to walk very far would definitely stay again

Generally good for short trip over the weekend, great location with access to public parking and car parks. However the lift wasn’t working properly leading to delays. In room facilities get dated and so can tailor just basic needs, cleanliness just ok barely borderline 3 stars. Staffs are friendly and helpful, many staffs at the canteen during breakfast times, responsive and friendly. Passed for the money spent increasing overall cleanliness and better quality towels etc. would help increase rating.

No fridge in room; toilet roll paper hanger damaged, shower glass shelves also damaged. Location is convenience and staff are nice. Parking fee is GBP20 per day

This store is located near Snow Hill train station, surrounded by office buildings. There's a police station just 150 meters away, making it feel very safe. The hotel offers free breakfast; although the variety is limited, it's nice to have a cup of coffee in the morning. The rooms are very spacious with great views. Additionally, the shower has strong water pressure, making the overall experience perfect. The price is also reasonable! I would stay here again next time.

Overall a very nice hotel. Great location, clean, and helpful staff. Complimentary toiletries (collected from reception) were a great help. WiFi wasn't working properly for a few hours is my only issue I had. Bathroom was amazing, nice big shower!