익스텐디드 스테이 아메리카 셀렉트 스위트 - 버밍햄 - 인버네스

I’ve stayed at multiple different American extended stays and when I say this one is the worst I’ve ever been to I mean it. Worst customer service ever. There were used towels and trash still in my room when I first got there. Room smelled like trash and ****. They charge extra for toilet paper, towels, and dishes. When I asked for fresh towels I was told she wasn’t doing that right now then proceeded to be very disrespectful and rude then tried to kick me out because I asked to speak to the manager about her actions. DO NOT GO HERE YOU WILL REGRET IT!!!

I have stayed at many ESA in different states and this one was by far the nastiest. front desk staff no nothing of customer service and are never present at front desk. rooms were not clean, some of the kitchenette appliances didn't work ( also wanted me to purchase my own cook ware). i was moved 3 times due to multiple issues. dirty floors, leaks, and loud noises all the time. Poor housekeeping. i think the main issues is that they have long term tenants in the building and have completely forgot about hospitality to non residents coming to the hotel. due to the location of this ESA, corporate should be ashamed of themselves for not improving and monitoring this location better. I have a laundry list of issues here..... in other words, DO NOT STAY HERE !!!