Holiday Inn Express Birch Run (Frankenmuth Area)

Very nice location. And great breakfast! Would recommend.

Room was not serviced for the entire 4 days—even after asking, 2x. It morning, front desk bea Heavily in door—alarming—to tell me that no one was supposed to be in that room and demanded explanation… I suggested they consult amongst themselves as I had a key and was given direction to room; the idea didn’t seem to occur to them. Several excuses were given and “blame” attempted to be placed on me. When that didn’t work, excuses were Made. When speaking to manager, I realized where the problems originated…no apology given by manager, only excuses. Terrible—and I paid 20% extra to stay at what I thought would be a better experience.

Anniversary Disappointment We wanted to spend the weekend in Frankenmuth for a quick trip for our 29th Anniversary. The room was very disappointing. The bathroom was dirty, water damaged with the wall bubbling. The tile outside the bathroom was broken. There was a foul smell. We totally overpaid. We will not stay here again. The window was moldy. We stayed in a jetted tub room. Room #121

Property was very clean and well manicured. Staff was very friendly and the room was clean and very well thought out. Excellent!

The beds were comfortable and the breakfast was good. All the employees were very nice and check-in was quick and easy!

Nicole at the front desk was kind and warm and welcoming! My only complaints were that the lobby was out of a/c (obviously not their fault but it was very uncomfortable in the lobby and elevators etc) and the overall property while fairly clean is in dire need of upkeep/updating. Broken tiles in our bathroom, broken chair in our room, chipping paint, stains on the floor and blinds.