My family loved the resort, we enjoyed ourselves the best we could’ve. We had a huge issue with the A/C leaking in the room. Which led to my 1 1/2 yr old son stepping in the puddle of water and slipping on the tile and hitting the back of his head. My husband and I were visibly upset & concerned. We brought this up to the night staff & to be honest it seemed as if it was disregarded. Upon check out, the attendant was helpful and beyond courteous and showed empathy. We loved the resort but that situation and how it was handled, we are highly disappointed.
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