베팀 Casa do Juninho 근처 호텔

훌륭한 직원. 작지만 아늑한 객실이있는 호텔. 불행히도 나는 방에서 싼 것을 발견했다. 방은 깨끗했지만 아마도 정확하게 감지되지 않았습니다. 나는 화장실에 종이가 없었으며 리셉션에서 요청해야했습니다. 아침 식사가 완비되어 있고 주차가 가득 차면 조금 빡빡합니다.

Hospedagem perfeita. Acomodação limpíssima. Cama confortável. Blackout eficiente. Ótimo ar condicionado. Local silencioso. Atendimento da recepção, pessoal do café da manhã, todos empáticos, solícitos e amorosos. Café da manhã muito bom. Excelente custo benefício.

Água item essencial caríssima, fora do normal. Travesseiros ruins, cama boa, quarto espaço bom, banheiro pequeno. Café da manhã ótimo! Garagem cortesia e boa. N voltaremos.

We stayed for almost ten long days in this hotel, where beds are uncomfortable and the elevators are always packed. The front desk staff is rude and will show you an attitude anytime you stop by to ask for help. During the checkout, they tried to charge us for breakfast on a day that we were actually in another city in Brazil. I had to show them the boarding passes to prove that we could not eat in the hotel because we were not in Belo Horizonte that day. They have a huge conference center that is always booked. Good luck trying to get a cab in front of the hotel. You will have to find space between the buses parked in front of the front entrance. Additionally, this hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are very noisy. There is a Japanese restaurant on the premise where the service is equally lame, and the food sucks. We did not pass the appetizer because the waiter brought us the wrong beer and refused to take it back, and the tempura was disgusting. The manager is too lazy to fix that mess because they get enough money with the conferences. We are not coming back for sure!!

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

트립에서 예약을 했는데 호텔에 도착했을 때 예약이 시스템에 있지 않았습니다. 호텔 시스템은 혼란스러운 방식입니다.

It was a very disappointing experience. Room was not comfortable, there were 3 of us in the family and only one towel in the room. Room keys constantly failed to work and one of the elevators was not functioning, so every trip down could easily take 5-10 minutes just by waiting for the elevator. The building clearly needs refurbishment. Despite all this, the hotel is overpriced. Avoid it if you can, there are far better options in the city.

호텔에는 호텔에 있는 동안에 장애인으로 둔 수영장과 아카데미가 있는데, 그 이유를 아실겁니다. 여기 수영장 사진이 있습니다. 그리고 수영장 위로 걸어다녔습니다. 그들은 호텔에 수영장이 없다고 말하는 것을 감히 말했지만 세부 사항이었습니다. 사람들은 일반적으로 얼굴에 미소가 없으며 로봇 행동 만으로 그곳에서 일하는 것을 행복하게 보이지 않습니다. 저녁 초반에 식당에서 참석한 신사분을 제외하고. 글쎄 동정심. 이름 기억 안 나니 미안. 그리고 바닥을 청소한 치어리더. 뭐 동정심! 대체로 호텔 괜찮습니다. 방에 트래버스가 없습니다. 사람당 하나씩 있고, 낮고 부드럽고, 조심하지 않고, 방의 여러 지점에 모포가 있는데, 알레르기가 나타나고 같은 곳에 간 다른 사람들 때문에 에어컨의 먼지를 알고 있습니다. 커피는 하루마다 다르지 않고 항상 같은 거고 나쁘지는 않지만 일주일에 매일 복잡합니다.

조명이 좋은 넓은 방. 침대와 샤워가 훌륭합니다. 청소는 나의 기대를 충족 시켰습니다. 일하는 사람들에게 이상적인 환경입니다. 나의 유일한 문제는 밤 동안 리셉션에 있었던 관리의 교육과 공감의 부족이었습니다. 그가 나를 그리워하는 방식은 그의 입장에 대한 완전한 실망을 보여 주었고 진심으로 나는 이것을 다시 거치기를 원하지 않습니다.