베를린 노이쾰른 4성급 호텔

직원들은 매우 친절했습니다. 우리는 슈퍼 룸을 얻었다. 우리는 호텔에서의 숙박에 매우 만족했습니다. 위치는 공항에서 그리 멀지 않은 완벽했으며 베를린 남쪽으로 여행하기에 좋은 옵션이었습니다. 주차장은 편리했습니다.

Our room facing the road was compact but absolutel spotless and had all we needed, including a fridge. There was lots of road noise and the room also got quite hot. We were on the 5th floor. There was air conditioning available, but we did not use it. Staff were really friendly and helpful. Not much choice of drinks in the bar, no Brandy or Weinbrand, but fortunately there are lots of restaurants nearby. Location is great, bus from the airport stops outside and it's easy to get anywhere on public transport. Not the cheapest hotel but I certainly would stay here again

Estrel Berlin은 인상적인 호텔입니다. 객실은 넓고 편안합니다. 서비스는 전문적이고 초기입니다. 조식 뷔페는 다양한 맛있는 음식을 제공합니다. 호텔은 베를린 중심부에 위치하고 있으며 대중 교통 및 관광 명소와 가깝습니다. 대체로 베를린에서 즐거운 숙박을 위해 추천하는 호텔입니다.

During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.

위치는 베를린 중앙역에서 약 300m정도로 매우 좋습니다. 기차역에는 쇼핑몰, 각종 패스트푸드점, 커피숍, 선물가게 등이 있으며 지하철과 버스를 이용하기에도 매우 편리합니다. 넓은 객실, 우수한 방음 및 높은 편안함을 갖춘 대형 4성급 호텔입니다. 중국인 손님에게 친절하고 일회용 슬리퍼, 칫솔 등을 제공합니다. 아침 식사도 매우 맛있고 중국인 입맛에 적합합니다. 마찬가지로 호텔도 여행 그룹의 첫 번째 선택이며, 헤드폰을 쓰지 않고 호텔 로비에서 슬리퍼를 신은 삼촌이 Douyin을 지켜 보는 등 다양한 조국 동포들을 볼 수 있습니다.

우리는이 사랑스러운 호텔에서 친절한 환영에 도착했습니다. 현대적인 욕실이 잘 꾸며져있는 훌륭한 객실. 아침 식사는 선택의 폭이 넓은 잘 꾸며진 뷔페였습니다. 직원들은 다시 한 번 테이블에서 제공되는 차 또는 커피 냄비로 매우 친절하고 정중했습니다. 호텔은 베를린 관광에 잘 배치되어 있으며 그것이 귀하의 방문의 목적이라면 철저히 추천합니다. 로비에는 독특한 매혹적인 조명 디스플레이가있어 조용한 음료로 저녁에 볼 수있는 멋진 기능입니다. 우리는 수영장과 체육관 시설이 있다는 것을 알고 있지만 불행히도 우리는 3 박 동안 호텔의 그 섹션을 방문 할 시간이 없었습니다.

Ritz Carlton의 간판은 4 박 동안 여기에 머물 렀으며 서비스는 제자리에있었습니다. 아침 식사는 유럽에서 풍부하고 과일은 매우 다양하며 빵은 단단하지 않습니다.

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

3년이 지난 후 베를린에 돌아와서 기뻤고, 그 행사를 기념하기 위해 친구가 우리가 무언가를 한다는 것을 제안했습니다. 베를린의 요리에 참여하는 것과 마찬가지로, 멋진 환경과 비슷한 천문학적 가격에 참여하는 것. 빠른 Google 검색은 로비 라운지에서 제공되는 Adlon Kempinski의 카레 워스트를 지적했습니다. 우리는 실망하지 않았다. 소시지의 큰 봉사는 진짜 금 조각으로 뿌려졌습니다. 역사적인 베를린 요리가있어서 기쁘고 그 가격을 지불하게되어 기쁩니다. 호텔은 슈퍼입니다!

Firstly on to the positives - the location is convenient, the staff is friendly and helpful and the common areas are mostly what you would expect from a Westin Grand. It is clear that they have not spent much resources on keeping the guest rooms up-to-date though, the air circulation was sub-par (very try air throughout the room) and the gym is a big disappointment. A few older treadmills and cross-trainers but no free weights or other equipment. Also, no room service before 5 pm is unheard of for property that markets itself as five-star. All-in-all more akin to an average four-star property but with a Westin brand attached to it. Will not be in a hurry to return.