AMC Apartments – Bundesallee

We stayed for four days in these apartments and were without hot water until the final night at 8pm. The cost was over €900 and we received compensation of $90 supposedly industry standard of 15% per night. They dinner compensate for the last day as we had hot water at 8pm which was no use as we left 6am the next day. I have continued to complain but to now avail. The holiday was totally ruined exacerbated by the fact that not on did the adults have to have freezing cold showers so did the child that we were travelling with. We complained from day one but nothing was sorted. The customer service afterwards has been horrendous, completely downplaying the fact that this was a major problem and we should just accept the minimal compensation. If this was a hotel we would have received a full refund, not that I’m asking for that but 50% would be much more palatable. I seriously wouldn’t take the risk staying here as I’m sure you can appreciate the importance of having hot water in an apartment. Also the customer services since prices that they don’t actually care about their customers. Extremely disappointed, had this been resolved satisfactorily I would have potentially used again when I return to Berlin next month.

Wir warten hier mit der Familie mit 4 Kindern. Die Wohnung ist sehr gross und gut ausgestattet. 2 Schlafzimmer mit je einem Doppelbett und ein bequemes Schlafsofa im Wohnzimmer. Der Eingangsbereich ist ein separater Raum wovon alle Räume zugänglich sind. Offene Küche mit Backofen, Mikrowelle, grossem Kühlschrank und auch grossem Gefrierschrank. Bad mit Badewanne, Dusche und Waschmaschine, welche tiptop funktioniert hat. Die Lage ist ausgezeichnet nahe der U-Bahn und direkt neben dem Prager Center mit Edeka, Aldi, Dm, Apotheke, uvm. Am Prager Platz gleich nebenan gibt es einige Cafés und Restaurants. Check-in war sehr einfach ohne Rezeption wir haben per Mail den Zimmer-und Hauscode bekommen und konnten so selbständig einchecken.Wir würden die Wohnung jederzeit wieder buchen.