베를린, Denkmal Graf Bülow 근처 호텔

아침 식사는 괜찮 았지만 나는 Adina의 아침 식사를 선호합니다. 특히 베를린 국립 오페라를들을 때 좋은 위치입니다. 그러나 가장 낮은 등급의 방이 주전자를 제공하지 않을 때 매우 어리석은 일입니다 (그것을 갖기 위해서는 더 높은 가격의 방을 지불해야합니다). 내 말은, 그것들은 ”기본”으로 간주되어야합니다.

리셉션 통과 가능. 3개의 연결된 베를린 오래된 건물 미로로 객실로 상점 접근이 가능합니다. 객실은 깨끗합니다. 스파르타 스타일로 방을 채울 수 있는 추가 침대가 있는 전형적인 싱글 룸입니다. TV를 보기에 불편합니다. W-Lan은 전혀 작동하지 않았습니다. 체크아웃할 때 비활성 비밀번호 시스템이 사용된 것을 발견했습니다. 샤워는 깨끗했지만 유출이 끝나고 샤워의 판자 물에 완벽하게 젖었습니다. 에어컨과 슈퍼 좋은 또한 온수 보일러가있는 풍부한 커피 차 가정과 지하철역에 대한 인근 접근을 무시하지 않습니다. 특가 가격으로 주요 도시의 가격 서비스를 줄일 수 없습니다.

공항에서 호텔까지 약 30 분. 좋은 실내 위치. 많은 관광 명소뿐만 아니라 쇼핑몰 Friedrichstrasse에서 도보 거리에 있습니다. 따뜻한 프런트 데스크. 매우 친절하고 도움이되는 직원. 길거리의 객실은 불행히도 약간 시끄 럽습니다. 호텔 내 조용한 분위기. 훌륭한 웰니스/SPA(하맘) 지역. 아침 식사는 다양하고 신선하고 맛있습니다. 이전 서비스. 불행히도 방은 약간 어둡습니다.

모든 호텔에 대한 나의 주요 고려 사항은 위치, 이웃 및 가격입니다. 이 호텔은 지하철과 매우 가까우며 주요 사이트로 쉽게 접근 할 수 있으며 도보 거리에 있습니다. Gendarmenmarkt와 매우 가깝습니다. 근처에 많은 레스토랑과 편의점이 있습니다. 늦은 밤 밖에 있을 때 이웃에서 안전하다고 느꼈습니다. 많은 리뷰를 바탕으로 226 평방 피트의 방을 선택했습니다. 우리에게는 충분히 넓습니다. 두 개의 큰 짐. 방이 주요 도로를 향하고 있었지만 조용했습니다. 방, 샤워 및 화장실은 깨끗하고 기능적이었습니다. 청소 된 방 및 수건은 매일 바뀌 었습니다. 베를린으로 돌아 오면 다시 여기에있을 것입니다.

불행히도 수영장은 폐쇄되었고 사우나는 로그인해야했고 사우나 공간은 단 1 시간 동안 사용할 수있었습니다. 주말 14:00 ~ 20:00 사이의 사우나 개장 시간은 그러한 고급 호텔에 절대 허용되지 않습니다. 우리는 그것에 대해 매우 화가 났습니다. 예약할 때 스파 시간에 대한 정보를 받지 못했으며 수영장 지역에서는 완전히 폐쇄되었습니다. 리셉션에서 우리는 에너지 절약 조치로 인해 수영장이 폐쇄되고 직원이 부족하다는 정보를 받았습니다. 그러면 서비스의 상당 부분을 제공할 수 없다면 야간 가격을 그에 따라 조정해야 한다고 믿습니다. 불행히도, 우리는 우리가 의도했던대로 우리의 체류를 즐길 수 없었습니다!

Recently spent two nights at the hotel. Titanium Elite with Marriott. Had to be assertive with requesting an upgrade. Told at first that no upgrades available. When I showed that room upgrade category was available on the Marriott app, front desk manager, who didn’t speak with me but sat in the back office authorised the polite trainee employee to offer an upgrade. Breakfast was good and fresh. Service was friendly. Gym was modern with good equipment

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

As a 43 year old woman I was stretching my comfortzone by travelling alone for the first time. Sleeping in dorms with unknown persons was something I hadn't done since my early teens. But it was totally worth it. It's something I will, without hesitation, be doing again in the next few years.

We just spent 5 nights at the Regent. We booked their least expensive room and it was still fabulous. This is one of those hotels that does everything right. The hotel lobby and the rooms are elegant and yet not stuffy. The staff is totally friendly to everyone - from the business people in the breakfast rooms right on over to us traveler types in our polar fleece and REI travel pants:) Breakfast is excellent. The beds are comfortable, the sheets high quality. The rooms are spacious and the bathrooms are incredible. Full tub, large shower, big mirrors, good lighting. The toiletries are L’Occitane. There’s a high-end coffee maker and pods. The locations is perfect. We did a ton of walking - and in walking, I saw many of the other Berlin hotels I had considered in my research. None of the other locations is this perfect - especially for a first-time tourist to Berlin. We could walk to Museum Island in under 10 minutes. 10 minutes to the Brandenburg Gate. 10 minutes to the Checkpoint Charlie area. I cannot compliment the Regent enough. It is one of those rare hotels that just did it all right for us.

TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.