퀄리티 인 & 스위트 벤턴 하버(Quality Inn & Suites)

First they offer free breakfast although they have the space i was informed they no longer have it. I had to call a number to check on at 2 in the afternoon. Nobody was ever at the front desk! I needed a couple extra pillows and was informed they had no extras. Next time I'll stay next door at The Red Roof

No breakfast served. Not even coffee. When I checked in they told me breakfast was included. Straight up lie.

Place was terrible. Dirty and filthy bedding. We are trying to get money back. Didn’t stay we left right away. They are not cooperating to help us. We were there 1/2 hour. Can’t get a hold of manager

Room was fine but the breakfast was almost nonexistent. Know it’s new management but really need NOT advertise as such.

I wouldn’t let me worst enemy stay here. Both rooms we were showed smelled of someone smoking *****, blood on the comforter, fire alarm hanging from the ceiling, bathroom was NOT clean and staff walking around barefoot! Broke machines for the “free” breakfast. Looks nice when they pay for their rating to be 7/10… dont be mistaken

At check in, said my credit card was declined. Used a different card. I called the 1st card & they said no transaction was attempted for that amount. If it was, I had more than enough available credit. There were no do not disturb cards for the doors. Next morning go down for breakfast, one of the "free" amenities. No breakfast, asked about a bill credit, no. Called ******* & was told my reservation did not include breakfast (it's a free amenity) so if any of the other 3 vehicles there wanted breakfast, they were out of luck. Checked ******* & the four room res types I could have made for that day after that, all showed free breakfast, not sure what's going on with that. After getting back from a wedding reception, go to our 2nd floor room & had to go back down because the key cards weren't working. When we came back from the wedding reception, more cars at the hotel than at Friday check in & when we left for the wedding Saturday. My wife joked, will they have breakfast now with more people? Next morning, saw some coffee & a few things out. DirecTV remote batteries needed replacing, said so on a message on the tv screen. Message in room about cleaning fees if mess left, yet one of the dressers had a bunch of empty shopping bags in it. Couldn't print receipt at checkout. I've stayed at some Quality Inn properties in the past, this was the worst we've ever dealt with. I would think twice before booking another Quality Inn property, definitely never stay at this one again.

Room was not ready at check-in time, TV was inoperable, kept knocking on the door in the morning even though we had 35 more minutes until chekc-out. Building is run down and out dated.

Booked for holiday weekend only 10min drive to the beach and town hub, staff was very nice and accommodating. The first room they put us in was kind of messy and dirty - it looked like it hadn’t been stayed in in some time. But we asked to be moved and we they apologized and put us in another room and the second room was perfectly clean. The surrounding neighborhood is run down and ghost town like but the Walmart is right next door and a couple fast food restaurants around. Overall a good stay for a fair price

Mainly, the room had an offputting odor. Also the pillows were small, definitely NOT standard size, more like square, couch pillow size. For the price I paid, this was VERY disappointing as the room was already very bare bones basic.