I regret to say that our stay at Vividus Hotel in Bangalore was nothing short of a nigh**are. Despite booking for two nights, we were overcharged a staggering €260 after already paying the total amount. The reception staff seemed utterly clueless about the overcharge, forcing us to repeatedly present our bank statements for them to even consider investigating. It took them over an hour to realize that the extra charge was a security deposit taken without any prior notice or warning. As a result, we were stranded at the reception until midnight, despite having an early morning flight at 6 am. This experience was extremely frustrating and tarnished our entire stay.
번역