벨루오리존치 Holy Lake 근처 호텔

This is a top hotel in Belo Horizonte. I always stay here when visiting my family. The staff is always friendly and efficient, rooms are comfortable, and the food the best. A big shout out to Luisa at the hotel restaurant. I was ill for a couple of days and she went the extra mile to make me feel welcome. Obrigada!

Such a wonderful time spent at Hilton Garden inn! After almost 30 years without visiting my hometown I was greeted with a wonderful team! Thank you so much for making sure I was comfortable! You guys did everything to accommodate me ,to make me happy as I went to say my last goodbye to my mother… Thank you for everything you all did for me! In this time of sadness. I left happier than when I arrived! Everything was the way I expected: such a clean rooms! Spacious, slept like a angel! No noises at all! Amazing shower! (Just how I like) Felt like a waterfall! All though our language is português, everyone English spoken! So Awesome! Not to mention the beautiful city view! I consider now my HOME. Can’t wait to go back in a different circumstances and be able to enjoy all the amenities! Thank you!!! Muito obrigada!!! All the best, Juliana Melo

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

호텔은 내 예약을 확인하지 않았습니다. 나는 17:50에 체크인하기 위해 도착했지만 승무원은 내 예약을 인식하지 못하고 내 방 액세스 편지를 전달하지 않았습니다. 다시 일찍 돌아왔을 때 예약이 위치하지 않아 크게 낭비되었다는 통보를 받았습니다. 오랜 토론 끝에 접근이 해제되었습니다. 숙박은 완전히 타협되었으며 비용에 대한 보상이 있기를 바랍니다.

The Hotel Fasano in Belo Horizonte, with its inimitable style emblematic of the Fasano chain, sits elegantly within the city, a beacon of refined hospitality. The reception, graced by friendly and charming staff, occasionally speaking German, is a delight. The diversity among the staff is a refreshing sight, adding to the hotel’s charm; the presence of a receptionist adorned with numerous tattoos was a particularly cool touch. The concierge service is exceedingly diligent and dedicated, a testament to the hotel’s commitment to guest satisfaction. They provided us with complimentary concert tickets, allowing us to enjoy a splendid evening filled with music. The restaurant, known for its excellence, operates with impressive efficiency. The waitstaff are alert and provide exceptional service, though the presence of multiple restaurant managers, or Chefs de Service, occasionally obstructs the flow. While the cuisine is commendable, the breakfast service is notably slow. The rooms are immaculate and spacious, offering a comfortable retreat. However, the lack of razors and the inconsistent replenishment of soap were minor inconveniences. Despite these small flaws, the hotel remains a magnificent and impressive establishment. Our stay was beautiful and restful, a testament to the high standards of the Fasano experience.

Poor experience, 1. The room reserved in advance was not available. 2. The window was broken, allowing direct light into the room without blackout. 3. The air conditioning doesn't turn off the light due to the control not being standard for the machine. 4. Being on the top floor, the noise from the elevator machine is clearly audible, providing a unique experience that, unfortunately, is worth it 👊. 5. To conclude, the snacks from the minibar were already pre-consumed and left in the same place. A rather peculiar situation 🤨. Maybe the trend will catch on, huh... Worst hotel experience in Brazil, and this is my first Google review. Room with an issue: 801. Top floor, first tower. Want an adventure? Just come and camp ⛺️.

그것은 좋은 장소, 편안하고 도시 주변의 좋은 장소입니다. 나는 TV를 개선하는 것이 중요하고 똑똑하지 않으며 호텔의 사람들은 영어를 조금 말해야하며 때로는 외국인에게 매우 중요합니다.

호텔은 벨로 호라이즌 테 (Belo Horizonte) 중심에 위치하고 있으며 매우 오래된 숙박 시설이 있습니다. 리셉션 서비스는 약간 잘못되었습니다. 우리가 가진 방은 넓고 좋은 침대, 오래된 에어컨 및 시끄러운 곳이었습니다. 화장실도 좋은 방과 샤워 시설이 잘 되어 있었지만, 물이 문으로 지나가 화장실을 물에 잠겼습니다.

Bom custo-benefício na Pampulha. Banheiro amplo, acomodações recentes e cama confortável, hotel bem cuidado e com decoração descolada. Café da manhã bom. Próximo a padaria, restaurantes, locadoras de carro. Funcionários simpáticos. Hotel bem localizado.

Me hospedei por motivo de férias. O hotel tem uma vista linda, o estacionamento custa 30 reais por noite, mas se tiver um carro muito grande vai ser difícil entrar. Me deram um quarto no térreo e não consegui dormir pelo barulho: noite em claro. Quanto aos detalhes: blackout rasgado, lençol de baixo pequeno que não forrava o colchão, controle do ar totalmente sujo e grudento. O pessoal da recepção é muito educado e disponível, em quanto o gerente é tudo menos que gerente: deselegante e inconveniente. Eu não voltarei e não recomendo!