벨루오리존치 Bosque da Amizade 근처 호텔

여행자의 요구를 충족시킵니다. 예를 들어, 온수 샤워와 편안한 침대. 단 하나의 관찰 : 달콤한 야외 창문이지만 숙박을 잡을 수있는 것은 없습니다. 모두 잘 일어났습니다! 나는 apt 1302 (훌륭한 숙박)에 머물렀다.

It was a very disappointing experience. Room was not comfortable, there were 3 of us in the family and only one towel in the room. Room keys constantly failed to work and one of the elevators was not functioning, so every trip down could easily take 5-10 minutes just by waiting for the elevator. The building clearly needs refurbishment. Despite all this, the hotel is overpriced. Avoid it if you can, there are far better options in the city.

Located in a quiet and safe neighborhood where there are many small shops and restaurants. Nice modern design. Small pool on rooftop. Very good breakfast. The rooms are nicely decorated and have a lot of space. I recommend the junior suite as they are even more spacious. Most staff members are really nice. They do their best to make your stay as comfortable as possible. I had some small hiccups but I really appreciate their efforts to overcome these small issues. Some staff members do not speak English but you still can manage. Thanks to all the staff members and managers (Jessica, Lidia, Daniel etc.) who helped me have a great stay.

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

We stayed for almost ten long days in this hotel, where beds are uncomfortable and the elevators are always packed. The front desk staff is rude and will show you an attitude anytime you stop by to ask for help. During the checkout, they tried to charge us for breakfast on a day that we were actually in another city in Brazil. I had to show them the boarding passes to prove that we could not eat in the hotel because we were not in Belo Horizonte that day. They have a huge conference center that is always booked. Good luck trying to get a cab in front of the hotel. You will have to find space between the buses parked in front of the front entrance. Additionally, this hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are very noisy. There is a Japanese restaurant on the premise where the service is equally lame, and the food sucks. We did not pass the appetizer because the waiter brought us the wrong beer and refused to take it back, and the tempura was disgusting. The manager is too lazy to fix that mess because they get enough money with the conferences. We are not coming back for sure!!

Giovanni는 리셉션에서 일합니다. 그는 도시의 장소를 찾는 데 많은 도움을주었습니다. 그는 매우 친절합니다. 호텔은 좋고 깨끗합니다. 접근하기 쉽습니다. 중앙에 위치하고 있습니다. 나는이 호텔을 확실히 추천 할 것이다.

Such a wonderful time spent at Hilton Garden inn! After almost 30 years without visiting my hometown I was greeted with a wonderful team! Thank you so much for making sure I was comfortable! You guys did everything to accommodate me ,to make me happy as I went to say my last goodbye to my mother… Thank you for everything you all did for me! In this time of sadness. I left happier than when I arrived! Everything was the way I expected: such a clean rooms! Spacious, slept like a angel! No noises at all! Amazing shower! (Just how I like) Felt like a waterfall! All though our language is português, everyone English spoken! So Awesome! Not to mention the beautiful city view! I consider now my HOME. Can’t wait to go back in a different circumstances and be able to enjoy all the amenities! Thank you!!! Muito obrigada!!! All the best, Juliana Melo

Água item essencial caríssima, fora do normal. Travesseiros ruins, cama boa, quarto espaço bom, banheiro pequeno. Café da manhã ótimo! Garagem cortesia e boa. N voltaremos.

호텔 데스크, 주차, 발렛 승무원은 항상 친절하고 도움이되었습니다. 방은 편안하고 깨끗했습니다. 잘 돌보는 방과 편의 시설. 편리한 위치. 훌륭한 아침 식사, 레스토랑에서 좋은 음식-위의 모든 별 5 개를 제공합니다. 그러나 저녁의 레스토랑 조직은 주요 관심이 필요합니다. 음식은 훌륭하기 때문에 슬프습니다. 그래서 나는 아래에 설명 할 것처럼 2 개의 별을 제공합니다. 저녁 저녁 식사를 위해 우리는 다른 손님들이 음식을 위해 1 시간 이상 기다렸습니다. 그들은 직원이 부족하다는 것이 분명했지만 아무도 우리와 함께 체크인하지 않았으며주의를 기울이기가 어려웠습니다. 우리 음식이 도착했을 때, 그들은 노인 어머니의 식사를 잊어 버렸습니다. 기다리는 직원은 우리와 함께 체크인하지 않았으며 우리는 무시 당했다고 느꼈습니다. 마침내 직원과 이야기를 나누었고 그들은 어머니의 식사를 얻었습니다 ... 약 45 분 후에 우리는 실제로 함께 먹었습니다. 나는 식당 관리자에게 불평했고 나는 무례하게 대우 받았다. 나는 그녀의 식사가 보상되어야한다고 느꼈다. 그의 대답은 ”아니요 - 그녀가 그것을 먹지 않았습니까?”나는 그의 무례함에 놀랐고 5 성급 호텔이 손님을 이렇게 대하지 말아야한다는 나의 땅에 서 있었다. 웨이터는 어리석은 교환을 보았고 그녀의 식사를 끝내었다. 나는 다른 호텔 손님도 좌절하고 비슷한 문제가 있음을 알았습니다. 최소한해야 할 일은 직원들이 의사 소통을하는 것입니다. ”우리에게 인내하십시오. 직원이 부족했습니다.” 등등. 그것은 변화의 세계를 만들었을 것입니다.

호텔에는 호텔에 있는 동안에 장애인으로 둔 수영장과 아카데미가 있는데, 그 이유를 아실겁니다. 여기 수영장 사진이 있습니다. 그리고 수영장 위로 걸어다녔습니다. 그들은 호텔에 수영장이 없다고 말하는 것을 감히 말했지만 세부 사항이었습니다. 사람들은 일반적으로 얼굴에 미소가 없으며 로봇 행동 만으로 그곳에서 일하는 것을 행복하게 보이지 않습니다. 저녁 초반에 식당에서 참석한 신사분을 제외하고. 글쎄 동정심. 이름 기억 안 나니 미안. 그리고 바닥을 청소한 치어리더. 뭐 동정심! 대체로 호텔 괜찮습니다. 방에 트래버스가 없습니다. 사람당 하나씩 있고, 낮고 부드럽고, 조심하지 않고, 방의 여러 지점에 모포가 있는데, 알레르기가 나타나고 같은 곳에 간 다른 사람들 때문에 에어컨의 먼지를 알고 있습니다. 커피는 하루마다 다르지 않고 항상 같은 거고 나쁘지는 않지만 일주일에 매일 복잡합니다.