홀리데이 인 벨파스트 시티 센터(Holiday Inn Belfast City Centre)

Absolutely shocking customer service. Went for an overnight stay in the city and was totally ruined by 3 clowns (2 and on reception and 1 in the bar) working in this hotel. We went back to the hotel at 11.55pm to get a couple of drinks before bed. Was refused service and told the bar was closed although 2 other customers had got served just before went in. Reception said bar had nothing to do with them, so ended up checking welcome pack and bar hours stated it was supposed to be open to 1am, I went back to reception with the welcome sheet and they still refused to serve us. To make things even worse, for a so called 4*hotel there wasn't even a bottle of water in the room so we had nothing to drink until breakfast the next day. Will be in touch with trading standards on Monday. Search around, you will get a far better hotel for the price and avoid this place. I have attached a copy of the bar hours from the welcome pack.

El hotel esta justo al lado de la estación de autobuses que conecta con el aeropuerto internacional de Belfast. Además esta situado a 5 minutos andando del centro de Belfast y toda su zona comercial. El personal de recepción es muy agradable en todo momento y te explican todo muy bien en el check-in. El servicio de habitaciones hace muy bien su trabajo. El servicio de desayuno es muy completo y variado. Tienes desayuno inglés, americano o europeo. Con respecto a las instalaciones destacaría algún que otro desperfecto sin importancia ademas de ser un poco laberíntico todo. Por lo general sería un hotel al que volvería sin dudarlo.

The hotel will never open the heat, even though I required them open, they will close it secretly at midnight. And in the morning I was freezing to death…. And I asked them to open again, every time they used the excuse I didn’t put the card in, but I never touched it.

All staff were polite, courteous and helpful. We only had breakfast as it was a 2 day stop and we had booked other restaurants in advance. The hotel is perfectly situated to walk into the centre and taxis are situated right outside of reception if required. There is a multi-story carpark opposite and a bus/coach station next to that, if you need to venture further afield. The room is spacious with a large bed and a comfortable mattress. Overall, it was a very enjoyable stay. We will definitely book again.

This hotel is very close to Victoria Train/bus Station .The staff are very friendly and helpful. Full Breakfast with Tea/Coffee brought to your table. There is plenty of entertainment bars in and around this hotel.I will use it again

Nice, modern hotel in the middle of the city centre. The room are clean and they have a nice little gym too. All the staff we encountered were lovely and the breakfast was nice.

About 7 mins walk from Europa Bus Centre if you travel by bus from airport. Breakfast is okay and i would suggest that you make reservation for breakfast if you have to rush for another appointment in the morning as it is quite crowded around 8.30am. Room is clean.

位置十分理想，對面就是Great Victoria 車站。可以去北愛其他地方，坐車機場巴士也是在對面。走5mins 就是市中心。 乾淨，但浴室沒有隔水槽，洗完澡後整個浴室都是水。 附近有很多不錯的餐廳，酒店裡有一個小健身室。附近大概3mins就有一個大型健身室，十分方便。