IC 호텔 산타이 패밀리 리조트-올 인클루시브(IC Hotels Santai Family Resort - Kids Concept)

놀라운 직원과 서비스. 음식은 매우 성공적이고 맛있습니다. 비록 우리는 겨울 컨셉을 시도했지만 여름에 꼭 경험하고 싶습니다.

호텔에서 처음이 아닙니다. 나는 모든 것을 아주 좋아합니다. 잘 손질 된 영토. 세심한 직원. 맛있는 음식 . 호텔은 최근에 새단장을 마쳤습니다. 야외 수영장은 만족스러웠습니다. 매우 따뜻한 물. 우리는 2월과 3월에 수영을 했습니다. 우리는 확실히 돌아올 것입니다.

In fact, I thank the IC Group in Lara and Belek. I visited the Belek Resort this time, something very special and luxurious. I thank all the workers in this beautiful resort, from the reception to the workers in the restaurant. Very diverse and excellent in food.

The hotel met expectations and in some areas (lake area and villas, aqua park) even exceeded them. The food was OK but much simpler than in Rixos we stayed last year, but it was reflected in a lower price. The pools were not heated and water relatively cold, but no one promised the heating. Otherwise, I liked the hotel, the facilities were excellent, the territory relatively compact, the lake area very beautiful. The hotel is built years ago, but is renovated and very well maintained. Children enjoyed the water park. Also, the hotel is very close to Land of Legends

As soon as I checked in and enter my room, there were a blanket at my bed with blood stain on it. I called the receptionist more than 8 times and asked for a clean blanket but no one showed up. We slept without blanket the first night, and then on the second day after calling guest relation office they send me the new blanket. There were a bump in front of the restroom in the lobby, which caused my mom to fall down, we had to call ambulance and then take her to hospital to just check her nose and this caused us about Euro 550. The hotel didn't take any responsibilities on this, no sympathy, didn't compensate our hospital expenses since it happened inside the hotel with their bump on the floor. They just accept our late check out so my mom could rest until we go to airport. we were so disappointed! The hotel receptionists and most of the staff couldn't speak English and it made the communication very hard. For a 5star hotel which was fairy expensive too, these were not acceptable. On a positive side, the food were amazing. The nightly entertainment were good and the photographers at the hotel were friendly and took beautiful pictures.

Excellent hotel for family Only main restaurant is too crowded

Overall experience was great, food is amazing, a lot of options , you will never stay hungry. The rooms that have a sea view will suffer from music noise until 23:15,23:30 so forget about sleep early. The service and the team were really nice and professional.

Good hotel but restaurant staff & some guest relation staff are rude, to the point they play dumb. Not really worth my time leaving a review. Only good thing about it was kids area staff and hotel facilities.