Without doubt, this has been one of the worst hotel experiences of our lives. I honestly don’t even know where to begin because literally everything about this place is terrible. Service - horrific. The receptionist really set the tone for our stay with his disgusting attitude that had us in a rage before our stay had even begun. Having taken a flight through the evening, we arrived at 7am and were told we had no room. He couldn’t speak English so was shouting at another guy to tell us that we should be checking in at 2pm. After arguing a bit, we magically got a room. Rooms - old, outdated, beds are solid and you get given a sheet for a duvet. Air conditioning keeps room at two temperatures - roasting hot or home chillingly freezing. Have had to wake up multiple times through the night to either turn the air con on or off. Wi-Fi - barely works Food - same boring crap every night. After 3 nights at the hotel we ended up looking for restaurants in the area. Drinks - the worst of the worst. 1 choice of beer which is not nice. Cocktails are a disgrace. No choice of premium liquor or beers. Again, we ended up not drinking after day 2 because the choice of drinks being so poor. You can’t even get a Coca Cola. Food and/or drinks - ended up with outrageously upset tummies, ruining our trip to Land of Legends where we spent almost the entire day in their toilets due to hotels food or drink. General vibe - No-one smiles. You do not feel welcome here. We tried all the time to be polite and courteous to all staff in the hope we got something back. With the exception of a few very good restaurant staff, everyone made us feel like we were not wanted there. Clientele - this is no fault of the hotel, but still worth noting for the benefit of English speaking guests - the hotel is almost entirely Russian families. We have nothing against anyone from other countries, but we didn’t meet anyone here. We always like to meet others when on holiday but it just wasn’t possible. Very few staff here spoke English which made things pretty difficult. Shops - there are some shops here at the hotel complex and we thought we would use them to buy our own alcohol so we could have something half decent to drink - however, they were selling everything about 3 times more expensive than you would find in the uk. Cans of beer for €5, a bottle of absolute vodka for £50, small bottle of jack daniels for £60. Spa - 5 ⭐️⭐️⭐️⭐️⭐️ The one and only good thing about the complex is the Spa. The Spa manager was extremely friendly and helpful. The spa team were also fantastic and gave great massages and also smiled and made us feel welcome. I honestly wish I could give a completely seperate review just for the Spa. Entertainment - seems to be only for children. We’ve retired to bed early every night to avoid having to listen to the likes of Baby Shark and other music for toddlers. We’ve not experienced any other entertainment as we simply didn’t want to be there.
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